Michael J Mohan Email & Phone Number

As a Help Desk Supervisor at Dcs associates, I lead a team of IT professionals who provide technical support and training to internal and external customers. I have over two years of experience in IT training and help desk roles, working with various platforms and tools, such as Microsoft Office, SharePoint, and CRM systems.My mission is to ensure customer satisfaction and retention by delivering high-quality and timely IT solutions and guidance. I design and deliver customized training programs, create and update quick reference guides, and monitor and evaluate the performance and feedback of the help desk team. I also collaborate with other IT and business units to identify and implement best practices and process improvements. I am passionate about learning new technologies and enhancing my skills, as evidenced by my CMI Level 3 Award in First Line Management and my Web Foundations certification.

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Social Media, and 9 others.