Michael Nicks Email & Phone Number

Peoria, Az, Us

Phoenix, Arizona, United States

Work with various teams throughout the enterprise to introduce process improvement projects and improve upon existing processes. These include: development of clinic productivity dashboard to track physician and clinic performance, implementation of patient appointment reminder system, development of reporting system to track physician’s unbilled appointments, development of charge lag reporting tool to identify and track bottlenecks in reimbursement, implementation of new software package to coordinate physicians schedules for inpatient and outpatient clinic, collaborate with Press Ganey to roll out patient satisfaction surveys in the outpatient clinic, design and implement a physician onboarding tool, conduct a space audit of all clinical spaces to ensure the most efficient utilization, and substantially reduce call center wait times through introduction of improved work flows and new technologies.

Phoenix, Arizona, United States

Responsible for the coordination of care from initial clinic appointment, testing, admission, surgery, to discharge and postsurgical care. Develop and implement new patient packet that allows for collection and data analysis of patient reported outcomes. Streamlined the inbound and outbound patient referral process to give patient faster access to appointments. Optimized the patient experience for telehealth visits. Pilot and introduce seizure and medication tracking application. Provide support and information to physicians, residents, and families regarding patient’s needs. Facilitate community education series. Create and manage physician’s inpatient and outpatient clinic schedules. Develop and implement weekly care team huddles to improve employee adherence to policies and procedures.

Huntington Beach, California, United States

Worked with CEO to address and resolve specific business issues such as financial and operational. Assisted in creating training plans for organization-wide curriculums. Aided coaching clients in problem-solving, goal setting, and achievement.

Long Beach

Ensure clients are receiving the highest level of care by conducting monthly and individual trainings with staff, collecting and analyzing outcome data, maintaining compliance with state and Joint Commission regulations, and collaborating with experts in the field to find new and creative industry practices. Significantly increased outcome data collection through implementation of telehealth application. Improved communication between clinical and front-line staff by developing a monthly training that both groups attended. Responsible for conducting employee annual performance evaluations as well as hiring new staff members.

Long Beach

Responsible for organization becoming Joint Commission accredited by creating and revising policies/procedures and training staff throughout process. Successfully switched company from paper-based records to an electronic medical record system by using a comprehensive employee training program and organization-wide technology improvements.

Phoenix

Developed, implemented, and tracked outcome data from after school and summer school sessions to better understand the needs of the students. Utilized crisis de-escalation training to calm agitated students.

Master Of Science - Ms, Healthcare Quality

Bachelor Of Arts - Ba, Business