Michael Norris, 6Σ Black Belt Email & Phone Number

Fort Worth, Texas, United States

Acting as an internal consultant to drive efficiency and consistency within the company.

Fort Worth, Texas, United States

Dallas, Texas, United States

Developed and deployed a credential program for marketplace businesses.Drove value to the program for our businesses through revenue growth and new business acquisition.Create and improve value through our platform for our customers.

Dallas-Fort Worth Metroplex

I maintained client relationships by driving more value to the client through services provided by FUSE. Additionally, I led a small team of contractors for the client providing high quality services.

Dallas/Fort Worth Area

Leads a team of program managers and operational excellence specialist supporting top level client programs to grow revenue and drive cost savings through cost efficient delivery.• Manage employees in multiple client offices to deliver high visibility programs supporting top priority strategic initiatives. • Setup and measure metrics to measure team member impact to the client ensuring a strong client return on investment.• Manage large scale programs for clients simultaneously while maintaining cost, quality and schedule baselines. • Recruit, hire and train 4 team members in support of client needs. • Support the physical build out of the new chemical material center ensuring all local, national and corporate standards were met and maintained during the construction.• Coordinate and led the move of over $40M in chemical products to the new chemical material center with no safety incidents.• Support the operations leadership team with change management techniques to excite the workforce prior to the move. • Lead the integration of a second client subsidiary into the new chemical facility including planning, implementing and driving the scheduled move of people and chemical products.

Dallas/Fort Worth Area

• Support small businesses and large corporations by identifying and driving operational improvement initiatives supporting an increase in the company’s bottom line• Document business processes ranging from sales and project establishment to project delivery• Improve individual working processes and establishing a consistent approach to the sales process• Establish the framework for the newly formed organizations• Define organizational direction through short and long term strategic plans aligned to the corporate road map• Support government and industry audits via proactive gap identification and closure• Setup data visualization standards for organizational reporting• Develop and implement standard operating documentation

Plano, Tx

Drove multimillion dollar improvements supporting Operational Strategy. Led cross-functional collaboration for process improvement and tool creation. Managed project financials and schedules, ensuring on-time delivery and realized savings. • Ensured industry standards compliance (TL/ISO), including conducting monthly executive reviews with the Executive Leadership Teams (including C-suite representatives) and coaching all interviewees ensuring positive assessments. • Managed LEAN and Six Sigma improvement projects across VP organizations by supporting project leads with PROSCI Change Management techniques to ensure project success. • Recruited, hired and trained a team of six Improvement Managers to align regional processes to the global standards. • Created a collaborative culture by setting up regular knowledge sharing sessions focused on best practices across the region. • Led the development and implementation of regional strategy. Balancing the direction of current business with future industry trends. • Mentored Yellow Belt and Black Belt candidates with projects that are projected to produce improvements valued from $150K to $3.5M.

Plano, Texas

Led a team of engineers to delivery LTE services in two markets simultaneously. Achieved best-in-class margins for AT&T upstate New York market, putting appropriate processes in place to streamline the workflow within the team. • Represented the RAN organization at cross-functional process improvement workshops. • Collaborated with internal and external organizations within the Carolinas market to remove wait times during end-to-end service delivery to the customer. • Created metric capturing within the Carolinas market to drive first time right efficiencies.

Fort Worth, Tx

Directed teams of deployment engineers around the world in customer market including project management, resource allocation, and project budget tracking to ensure target margins were met. • Supported domestic and international customers on add-on sales for software support and feature deployment in the CDMA and EVDO networks. • Aligned customer needs to the CDMA and EVDO product roadmap. Completed business case analysis for software enhancements that required new development. • Collaborated with both internal and external teams in TL and ISO audits.

Overland Park, Ks