Michael Rongaus-Pettit Email & Phone Number

Atlanta, Georgia, United States

Manage relationships with and triage technical support for high value customers of Reltio

Buckhead, Atlanta Ga

QGenda is the #1 cloud-based, automated physician scheduling software.COMPENSATION CONSULTANT II• Partnered with 60+ clients and led end-to-end implementations of QGenda’s compensation management product, leading initial implementations of its second major product line; Each client had up to 2.5K users across 40 medical practices• Conduct data extraction, consultation, setup, training, validation, and go-live for each customer• Plan, develop, and implement new business processes for clients, concurrently with all necessary supporting system integrations, to allow for full automation of payroll• Partnered internally with QGenda product team to implement new functionality within QGenda’s platform to satisfy customer payroll calculation and reporting needs• Supervise new hires’ first projects, responsible for on the job training and professional developmentCUSTOMER SUCCESS CONSULTANT I• Led 50+ end-to-end project implementations of QGenda’s core scheduling product, from contract signature to go-live,including software setup, training, implementation, and project timeline management• Built long term customer relationships, providing continuous support for 60 clients with 3,000+ individual users• Spearheaded internal project to set QGenda best practices, standards, and naming conventions, to promote smoother transitions of customers between customer success team members• Asked to lead implementations of QGenda’s new compensation product (top 1% of performers)

South Bend, Indiana Area

• Testing, validating, and improving the product in order to prepare for its initial launch this fall.• Sole mechanical engineer on the f Cubed staff for several weeks• Conducted independent research, prototyping, testing, analyzing data, and report writing• Led product research and development; in charge of troubleshooting and revising product for fall launch• Revised design, prototyped, validated, and produced Bio-chip disposable• Led company-wide data and file organization to facilitate a more effective transfer of knowledge between employees

San Diego

• Designed and tested prototype parts for current model infusion pumps as well as the next generation of products.• Documented failure investigations and tested for reproducibility. Designed and presented solutions for each failure using Solidworks, Excel, and PowerPoint.• Designed and implemented product modifications in order to achieve industry standard IPX2 ratings.

-Member of development team that created website to generate resources for a program in India to help street children-Generated social media posts during the summer and for the following 6 months-Received and organized donations for annual fundraising gala and auctionData processing and research

Bachelors Of Science, Mechanical Engineering

Activities and Societies: - Notre Dame Rocket Team - Notre Dame Liturgical Choir - Club Ultimate Frisbee - Notre Dame Formula One Team

Highschool