Michael Soucy Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Skokie, Illinois, United States

• Participated in a six-month Interim Manager Program for continued leadership development. Directed all store operations, focusing on Product Zone, Today at Apple, and Backstage operations through strong team collaboration and daily coaching. • Spearheads exceptional customer service experience by directing Product Zone, leading 35 sales floor team members, determining sales and metrics goals, and overseeing the Genius Bar to ensure high-quality repair standards.• Consistently leads Product Zone to exceed iPhone metrics goals, moving the store’s ranking from #25 to the top 5 out of 28 stores for the iPhone Focus Report. This effort increased AppleCare attachment rates from 50% to 60% and led to a 15% improvement in iPhone connection rates, boosting them from 55% to 70%. • Improves organizational efficiency in several North Chicago stores by developing and implementing tracking documents to measure individual team members' performance against key sales metrics, facilitating data-driven performance improvements.• Boosts team productivity by developing performance dashboards, data decision-making, and creating key performance indicators (KPIs).• Overhauled customer flow management by supporting multiple customers simultaneously, reducing average wait times by 20%, enhancing customer service, and improving overall NPS.• Directs inventory management and provides meticulous customer service by leading the “backstage” operations team.• Implemented an innovative cross-training program, enabling salespeople to support multiple teams, improving flexibility and efficiency in in-store operations. • Created a streamlined line management system to redesign the launch process for iPhone. • Leads continuous improvement projects and redesigns processes across key operational areas while pioneering new SOPs and best practice initiatives.

Chicago, Il

Niles, Il

Successfully met or exceeded monthly sales goals and targets for 70+ accounts.Performed wine demonstrations, trainings, and seminars to restaurant staff and retail customers.Developed and maintained positive relationships with all restaurant and retail beverage buyers, management, and staff.Responsible for expansion of customer base, increasing footprint of Heritage product within the Chicago sales market.Continually developing knowledge and understanding of 3500 SKU wine and spirits portfolio.

Coordinated all aspects of fixture and equipment planning for new store construction and existing store remodels by leading a team of three equipment buyers and an associate coordinator. In addition:• Successfully coordinated the overall design of four new stores between 35,000 and 75,000 square feet. These stores included beer, wine, and coffee bars and numerous challenging existing building conditions.• Implemented design standards for all equipment, bar layouts, back of house productions areas, and sales floor layouts for nine separate store departments.• Fostered a creative and collaborative team environment with all my Whole Foods peers, Whole Foods regional and global leadership, and our architect and engineer partners.• Developed and adhered to equipment budgets ranging from $4,000,000 to $12,000,000.

Lakeview And River Forest

• Consistently achieved annual sales revenues of $20 to $35 million, facilitated over 30,000 weekly transactions and drove positive year-over-year sales growth across all stores.• Led nine teams and over 200 members in all aspects of a high-volume grocery store, ensuring efficient operations.• Demonstrated consistent positive performance in margin management, net income optimization, and precision in sales projections.• Maintained facility standards for two longstanding stores by implementing safety protocols and maintenance strategies for continuous improvement.• Coached 9 team leaders and 3 assistant store leaders to facilitate all-store merchandising meetings, which increased accountability, fostered a culture that enhanced team member satisfaction, and built operational and quality customer service consistency.• Developed and implemented the "15 Minutes" program, offering weekly short classes on merchandising, P&L basics, marketing, margin performance, and customer service, enhancing team members' knowledge and skills. • Created a "pre-buyer" program to engage motivated team members in learning the fundamentals of product purchasing, fostering growth and interest in advanced roles. • Achieved consistently positive comps and met or exceeded margin targets by equipping the team with a clear understanding of store goals.

Lincoln Park And Gold Coast

Supported store team Leader (STL) in all aspects of these high-end, high volume grocery operations; oversaw three teams totaling 70-80 Team Members at each store • Assisted and served as a partner to Store Team Leader in all areas of operations• Maintained outstanding retail execution and customer service in the store. Handle customer complaints when necessary• Upheld and communicated regional and store programs and standards (such as merchandizing, quality, freshness, safety, cleanliness, and others) to Team Leaders and Team Members; regularly inspect store to assure all programs and standards were maintained• Assisted STL to interview, hire, train, develop, counsel, and separate Team Leaders and Team Members to build and sustain high-performance teams• Established and maintained a positive work environment that supported high Team Member morale• Supported the STL in quarterly inventory, safety, merchandising, financial and physical plant issues• Reviewed/monitored scheduling, purchases, and all other expenses regularly to ensure team and store expenses are within budget• Maintained comprehensive knowledge of, and ensure compliance with, all relevant regularity rules and standardsSignificant Accomplishments:- Consistently achieved top scores in Team Member surveys- Created an environment that provided our customers with legendary service.- Maximized productivity and efficiency through proper scheduling- Achieve required financial targets

Wheaton

Coordinated all aspects of high-end wine, cheese, and beer department while leading a team of nine members and product buyers