Guaranty Support, Inc. (GSI) is a wholly-owned subsidiary of NCIGF. GSI provides expert data management and support services to insurance receivers, guaranty funds, regulators, and others.

Leadership of software development, systems engineering, cybersecurity, and support teams for NCIGF.

Founder and CEO of an Indianapolis-based consulting firm focused on helping nonprofit leaders interested in maximizing member engagement and retention and growing their organizations. My work focused on new business development, individual engagement management, and the firm's day-to-day operation.

Leadership of the organization’s human resources, IT, business development, facilities, and association management services functions.Managed strategic direction, service delivery and client relationships for external association management clients ($1M aggregate annual revenue). Worked directly with volunteer boards and outside vendors to ensure each managed organization achieved desired results.Led improvements to wellness (50% increased participation) and performance management programs (reduced regrettable turnover by 75%), realigned health insurance offerings and cost structure in response to market changes saving over $100K annually.Human resources leadership efforts resulted in four-time recognition as one of the “Best Places to Work in Indiana”, most recently in 2019.Earned a 98% satisfaction rating from employees for COVID-19 response. Key efforts included: rapid facility safety and employment policy development, technology deployment and training, and efforts to drive adoption of best practices for collaboration and sustained productivity in a distributed working environment.

Promoted to senior management team after earning my MBA from Indiana University. Continued Director responsibilities listed below, and added: strategic planning, budgeting, opportunity analysis, and new business development. P&L responsibility for property claims arbitration and web design/hosting services for member companies.Improved user experience (time spent searching/navigation) for the organization’s main website by 40%, using internal and external focus groups, user observation, and analytic data to reorganize web content and improve navigation.Grew annual revenue from $25K to $300K over five years, maintaining return on sales of more than 30% for association-provided web design service, with zero re-investment of program earnings.Increased revenue by more than 100% in one year for a decade-old industry compensation survey product by moving paper tabulation to an online, “evergreen” format. Saved over $2M through in-house development of high-value database applications used internally for membership and content management. Integrated data from disparate systems for a holistic view of membership, including a unique weighted scoring system to measure engagement. Delivered valuable member insights, helping drive 99% retention during a critical period of growth.

Responsible for planning, budgeting, implementation and support of organization-wide information systems, as well as management of software development and IT support staff.Conceived, designed and developed a comprehensive corporate intranet that included membership management and human resource applications. Saved over $200K by developing in-house.Led implementation of e-commerce applications for event registration and product distribution resulting in 25% reduction in operating expenses. Designed and managed successful e-marketing campaigns for association events and online services.Created a simple Content Management System (CMS) for the organization’s public website resulting in $100k savings by developing in-house