JuniperUpgrade IOS sending via SFTP and configuration upgrades.Installing and troublshooting PC's etc not passing ISE.CISCOCopy switch configs to shared drive after verification of port desc matching ISEVerified and updated VoIP location in call manager with pinpoint location for 911 callsSet up and troubleshot VoIP phone not registering in call manager reseting certs in configsTroubleshoot end devices not passing traffic in ISE placing in PXE Boot and resetCreated Service now tickets for switch, building, base outages for troublehooting and documentationUpdated servers and troublehot server losing connection after updates that broke the serverRan trellix security updates, and GPUPDATE /f and check software center to keep pcs authenticated

Stood up new Microsoft Server 2016 host with VMs for NPS, DHCP, printer server roles w/ IDRACUnlock ports, assign ports to VLANs and assign IPs in DHCP as all are static entriesAdd printers to NPS on Server 2012 for 802.1x and configure DHCP reservation with descriptionsPerformed tape backups weekly of NIPR and SIPR with Symantec Backup Exec 2010STIG and SCAP all imaged computers and printers with CKL. Files stored for future referencePatch servers, downloading KBs to patch server referencing ACAS on vulnerabilities and remediationSetup and used Solar Winds SCP server to upload new images to over 100 switchesCreated PowerShell script to find static DHCP reservations to uncover duplicate IPs for MACsTroubleshoot TACLANES failing to tamper and re-configure for return to service if operableChanged all management SVI for VLANs in coordination from net engineers in GermanyAdded all new named scopes in adherence to netmod and added those VLANs to switches and trunksNPS changed to reflect new tech adding to VM increased CPU, & removing unnecessary checkpointsAdd printers to NPS on Server 2012 for 802.1x and configure DHCP reservation with descriptionsPerformed tape backups weekly of NIPR and SIPR with Symantec Backup Exec 2010STIG and SCAP all imaged computers and printers with CKL. file stored for future referencePatch servers, downloading KBs to patch server with guidance from ACAS on vulnerabilitiesSetup and used Solar Winds SCP server to upload new images to over 100 switchesTroubleshoot TACLANES failing to tamper and re-configure for return to service if possible

10/3/2018-Preset NETOPS/ISOS/Acting site lead NEC (Bulgaria) All previous duties as ISOS at NEC Bulgaria Unlock and lock ports on Brocade and Cisco and configure ports to proper vlans Set port security and disabled ports that were not in use accordance with network policy Run baseline script placing running config to server via TFTP for quarterly reporting Used Visio to draw up local site to CUCM on SIPR and NIPR in class and unclass drawings (7/12/2017-10/2/2018) Information Systems Operation Specialist Bulgaria Create, delete, and configure user and administrator accounts and assign to proper groups Modified DHCP scope and reservations option 150 to point to new call manager for whole base Used ACAS to identify vulnerabilities with servers and workstations and find resolutions Used remote desktop to apply patches that was downloaded from the patch repository Used CUCM to created phones and change display names or speakerphone configurations STIG & SCAP computer and servers after imaging computers from a network download Used SCCM to download image and QC checking updates, and antivirus ensuring ePO communication Patch cables from switch to patch panel and troubleshoot network connectivity up to desktop support Configured printers on printer server adding reservations in DHCP ensuring users can map to it

Configure routers & switches according to STIGs to ensure compliance with network standardsEdit and configure VPNs according to network policy and establish connectionsUse Cisco NCM to copy configurations into text file for life cycle replacementUse SecureCRT to SSH into routers and switches to open ports and assign port to VLANsCreate routes with Gemex for TACLANES so secure connection can be established with new LANsUse NCM, Solarwinds, SecureCRT, and other to compile the info to build in Visio network diagramsUse all necessary information to build technical reports for building bill of materialsInput MAC addresses and enter phone extension into Cisco Call manager templates

Remedy BMC software: Check tickets, troubleshoot tickets, and report up channel statisticsUnlocked ports tripped due to port security by removing port security and sticky and reapplyingReset VLAN, BPDU Guard, and Root Guard on switches due to failed configuration Created DHCP scopes, created routes in server for TACLANEs, and keyed up and configured TACLANEProvided technical network support and configuration management of (SIPRNet) infrastructure Troubleshot and maintained network encryption devices, Voice Over Internet Protocol (VoSIP & NTP server), and VTC systems. Provided technical solutions and cost estimates for network projects; expansion, upgrades, replacement of hardware componentsProvided SIPRNet systems support relating to the day-to-day operations of fiber-based and copper-based infrastructure consisting of 60+ switches, 100+ phones, 150+ encryption/decryption devicesMaintained Voice over Secure Internet Protocol (VoSIP) network; 100+ asset dispersed throughout multiple organizations Conducted adds/moves/changes to end devices as needed for mission enhancements or new requirements; processed and track through work order management toolsManaged and provided solutions to low-side tickets and followed through to resolution to include site visit for network encryption

Ghosted multinational users machines and server for back up of networkCreated SOP for use on multinational system for guidance and other documentaionSet port security on switch on multinational network for overall network security planSet up domain controller & BDC: Added machines to domain to include virtual box machinesIdentified, analyzed, and recommended solutions to the IMO and G2 via VTC on LAN problems Participated and oversaw the life cycle PC/LAN hardware and software upgrades to include CACPerformed system clone with Symantec Norton Ghost & SOP configuration on DCGS laptopsTroubleshot configuration on DCGS laptops to include installing IAVA’s and token setupAttention to detail: Symantec Backup Exec 12.5 for Windows Server to schedule backups in server moveUsed Cisco documentation to find working IOS to recover from ROMMON mode using CLISet up and implemented port security using Cisco Command Line Interface to manage portsUsed Cisco Command Line Interface to set up VLAN’s to segregate computers into departments using CLIDownloaded and applied new version of IOS to Cisco Switches and saved to startup config

Identified, analyzed, and recommended solutions to the IMO and G2 via VTC on LAN problems Participated and oversaw the life cycle PC/LAN hardware and software upgrades to include CACPerformed system clone with Symantec Norton Ghost & SOP configuration on DCGS laptopsTroubleshot configuration on DCGS laptops to include installing IAVA’s and token setupAttention to detail: Symantec Backup Exec 12.5 for Windows Server to schedule backups in server moveUsed Cisco documentation to find working IOS to recover from ROMMON mode using CLISet password on VTY lines & Routers for easier access and remote management using CLISet up and implemented port security using Cisco Command Line Interface to manage portsUsed Cisco Command Line Interface to set up VLAN’s to segregate computers into departments using CLIDownloaded and applied new version of IOS to Cisco Switches and saved to startup config Used Solar winds to acquire unused IP address for configuring new workstation after base liningTroubleshoot issues on active directory, creating, removing, & modifying user objectsProvided technical and engineering support in the evaluation, installation and integrationTesting of software to include new software, patches and enhancementsApply Active Directory authentication and network resource authorization and MS DOS Monitored & config group policy and reported compliance status of (IAVAs) to the appropriate functional security managersMonitored and patched file server & updated user files including burn CD’s for users for conference display

Built Exercise x64 Windows 7 master for exercises with software added that will be used as stand alonesUsed Lasers to troubleshoot fiber connections not communicating from computer to switch to datacenterUnder direction of management gave users admin privileges on computer application programs requestedAdded users to MSIC domain when computer dropped user: Troubleshot to the switch why user droppedSwapped out power supplies, video cards, hard drive, memory to troubleshoot computer not booting upConfiscated hard drives that had malicious software ensuring chain of custody to security for analysisOP/SYS Reload & Software upgrades keeping systems up to date in accordance with MSIC instructionsFixed profile issues, locating profile, resetting roaming profiles permissions at \\ntprofiles\userprofilesInstalled software in accordance with customer requirements or needs including installing on serverTroubleshot software interoperatability with Windows 7 and software required on users systems

Used backdoor \\compname\C$ to customer’s computer to watch profile load to see if profile is corruptedPinged printer servers & opened print servers to verify ability to print: Set up printer on user’s computersUsed active directory to find exchange server user is on: checked exchange tab to see if users email set upSiebel ticket system: Pulled tickets & contacted customer and used SCCM to resolve computer issuesPKI administrator: Issue, revoke, and approved of revocations ensuring customer has up to date certsUnlocked/changed passwords on network accounts in active directory emailing passwords on higher acctsFixed profile issues, locating profile, resetting roaming profiles permissions & adding file maintenanceAdded names to shared mailboxes and added send on behalf of requested by customers in active directoryAnswered phones inquiring about tickets submitted for resolution providing Tier 1 & Tier 2 supportPinged email & print servers to find where problem resided and notify watch officer if networks were downTroubleshot Microsoft OCT classification issues deleting OCT ops making sure COM addins was checkedProvided hardware troubleshooting advice and step by step guidance over the phone to resolve issuesUsed back door commands when SCCM not operational to delete profiles from remote computers systems

Oversaw the daily performance of computer systems at Robins AFB assigning rights and permissions Answered user inquiries regarding computer software or hardware ensuring compliance with current SOP Approximately 300+ calls successfully resolved or forwarded to the appropriate office for resolution Added users and computers to correct organizational units to ensure accounts were in the respective OU.Provided technical assistance to users using MSTSC to remote in computers to remove excess profile filesActive directory softwareUnlocked customers’ accounts & reset permissions on profilesPinged printer servers & opened print servers to verify ability to print: Set up printer on user’s computers OP/SYS Reload & Software upgrades keeping systems up to date in accordance with DOD instructions Troubleshot LAN lines from user to switch using toner detecting breaks in communications

Maintained, tracked, and accounted for 15 million JSTARS classified removable hard drivesEnsured master removable hard drive used by transportable mission subsystems was currentCreated procedures to locate, store, and retrieve local mission data: Freed up nine mission hard drivesDownloaded point used to build master databases and imagery used for the training flights dailyMigrated mission data from 4mm tapes to more dependable hard drives to be distributed to RAIDTrained new personnel on the commands on the UNIX based command line interface for open VMS Created archival procedures & common commands manual consolidating scattered informationMigrated through different versions of VMS and transferred the operating systems to hard drivesValidated software builds and prepared working masters of current version for deploying personnel