Analysis of the market competition challenges and function accordingly to provide the best possible customer experience. Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels. Ensuring the involvement of vendor towards the smooth operations of the process and drive them to achieve the targets. Strategizing catering to ever-changing market segmentation and penetration strategies to achieve targets as well as Identifying key/ institutional accounts and strategically securing profitable business. PROFICIENCY MATRIX Business Development and Vendor Management: Networking with prospective clients, generating business leads from new and existing accounts with a driven focus on achieving profitability. Abilities in identifying and adopting emerging trends and addressing industry requirements to achieve organizational objectives adhering to best practices.A team-player with strong skills in relationship management and experience building a strong focused team. A highly-customer focused and a team-player with about 19 years of specializing in highly escalated call and complaints of U.S clients. Majorly interaction and experienced before the sales.