• Safely and comfortably transport people in a timely manor to their destination • Adhere to all traffic safety rules and regulations• Assist in distress situations and act as a therapeutic listener in conversations

• Managed daily roasting and production schedule for maximizing project efficiency • Generated packing slips/ invoices via phone, email, sales personnel, and online sites• Effectively communicated with customers, staff and management • Daily use of Quickbooks, MS Office, Outlook, UPS and FedEx shipping • Maintained and updated customer profiles and item database in Quickbooks • Developed specific order of new item entry which eliminated redundancies and reduced errors • Identified PAR and inventory challenges that resulting in a new approach with more accuracy• Created & maintained roasting and inventory spreadsheets for demand forecasting and analytics • Performed all weekly, monthly, and quarterly inventory counts with reconciliations• Maintained, repaired and installed equipment at roasting facility and accounts• Created training manuals and SOP for cafés and roasting facility • Supervised, trained and assisted in all areas of production and operations• Assisted with sales demonstrations, café training and other odd assignment • Artistically roasted coffee of various origins to varying levels for various reasons• Sought and implemented cost savings ideas which created better control and efficiencies• Assisted with labeling, packaging, liquid beverage production, order assembly and walk-ins• Unloaded trailers with forklifts and pallet jacks to receive supplies

• Resolved financial discrepancies through payment analysis and data dumps• Maintained cost change information for internal distribution and timely upload to prevent issues• Ensured cost changes were properly distributed via protocol for new cost uploading • Adhered to contractual protocol, policies and procedures with customers• Created credit forms with documentation for proper credit processing• Actively cross trained with other team members for coverage assistance and new knowledge• Created a reference binder to aid in job functions in case of absence or for cross training • Participated in work committees and other related functions

• Maintained pricing & inventory adjustment for accurate billing • Ensured deliveries were properly scheduled and accurate • Adjusted PO item quantity and costs for proper inventory control and vendor payments• Accurately compiled data for daily reports and service call• Submitted new items requests and maintained cross referencing of items• Protected service levels by noting vendor shortages through item & PO updating • Maintained department logs for financial and inventory reporting• Assisted in training new hires and effectively covered other employees leave of absence

• Supervised a 5-person crew which included training and performance reviews• Set and maintained daily production schedules, task assignments and data logs • Ordered coffees from storage used for select roasts and limited varietals • Maintained Excel based daily production spreadsheet including formulas for lean manufacturing • Assisted in all areas of production from roasting, order picking, packaging, label making• Maintained and ordered supplies through monthly inventory checks• Machine operator on a Probat and Lorring coffee roasters, weigh & fill machine and sealers• Daily use of QuickBooks, Excel, Word, and Outlook • Resolved production and customer order problems • Maintained production related equipment through routine cleaning and repairs• Responsible for all receivable & paperwork and outgoing orders• Participated in cupping used for procurement and quality control of aging coffee for reallocation

• Set and maintained daily production schedules, future demands and data logs • Managed production staff including training, reviews and corrective actions • Controlled all coffee and supply inventory levels through vendor procurement • Maintained customer accounts and product line costs • Created customer PO's and assisting with deliveries, problem resolution and general inquires• Improved customer ordering system leading to increased accountability and reduction of invoicing errors• Developed coffee and espresso blends for customer accounts• Machine operator on a Probat and Petroncini coffee roaster and all other production related equipment • Maintained, repaired and installed equipment at roasting facility, café and customer accounts • Implemented improvements, procedures and policies for increased efficiency • Handled general office duties of filing, faxing, messages and errands