Michael Jackson Email & Phone Number

Virtual

Promoted to manage daily operations of the admissions department including business development initiatives, operations, driving enrollments, retention of students, internal audits, team building, brand development, forecasting, and budgets. Provide leadership, coaching, and development for staff.​ ​Build a culture of engagement to ensure our customers and.

• Excelled in customer service and compliance when conducting phone interviews with prospective students, which resulted in higher enrollment and retention rate of enrolled students.
• Provided excellent follow up care to prospective and enrolled students, which resulted in consistently exceeding enrollment, retention and graduation goals year after year.
• Collaborated with leadership and aided in major initiatives, which resulted in a hybrid team combining several departments to create one team driven towards one goal increasing overall retention and student experience.
• Helped guide and mentor new hires into the processes of core admissions, applying classroom training with on the job training.
• Worked directly in Live Person systems, assisted in driving web site traffic growth, Developed brand strategy and statistics systems.

Customer Service - Ground Security Coordinator

Bachelors Business, Marketing, 3.6

Activities and Societies: Maintained Deans list

Bachelor'S Degree, Business Administration/Marketing