• Responsible for a team (ranging between 10 and 30+ individuals) managing projects to deliversolutions to address our customer’s wants and needs.• Full financial management including managing costs against budgets, scope, and when necessary,change orders.• Experience with a suite of technologies and capabilities from multimillion-dollar data centerbuilds, to migrating hundreds of retail sites to new technologies, to consulting / SMEengagements, and many more.• Partner with sales to identify new opportunities and ensure they are scoped with the resources andcost needed for successful completion of the project.• Identify and lead initiatives to introduce new automation, processes, and training to enhance anddo more of what works well and mitigate / avoid what doesn’t.

• Led a team of 30 managers, team leads, and project managers responsible for successfully completing customer solutions on time and with high quality.• Built reporting through Microsoft Excel and Access that identified where orders were stuck which resulted in a 30 % interval reduction.• Responsible for exceeding monthly, quarterly, and yearly Revenue targets for the Financial, Media, and Large Deal project teams.• Interfaced with Sales, product, marketing, regulatory, change management, operations, and other stakeholders to further improve interval, quality, and the customer experience.• Organized yearly global training programs using materials created in Word, PowerPoint, Confluence, Excel, and Power BI.• Chief of Staff to the Vice President leading the planning, execution, and presenting for organizational meetings and leadership planning sessions to develop strategy and goals.• Trained management staff to develop project management templates, process best practices, establishing revenue and interval targets, soft skills, and conducing reviews.• Updated group processes and procedures, and migrated requirements and specifications from standalone Word documents to integrated requirements management tool with full change management.

• Created a project management dashboard through Microsoft Access and Excel that revolutionized the way customer orders were monitored, tracked, updated, and worked. This dashboard led directly to a 15 % interval reduction and a greatly increased customer experience.• Led the creation of an implementation team in Canada to provide regional support that improved customer experience in that region and better enabled Sales to achieve revenue targets.• Led a team of 13 including 8 project managers and a manager in Canada with 4 project manager reports.• Tracked issues, led project review meetings and reported status to senior management. • Represented the company through quarterly customer reviews via video conferencing and in person visits to customer locations across the country.

• Utilized SWOT analysis techniques to gather requirements from stakeholders and created programs to maximize organizational strengths and opportunities and minimize threats.• Led the programs created via SWOT analysis to improve customer retention, product quality, time to respond, and reduce manual touches at various stages of the product lifecycle.• Led requirements and architecture processes to launch new Managed Hosting, Security, and Network products and update the processes and procedures for existing products.• Acted as a member of a cross functional team to revolutionize the Managed Hosting implementation process including training the global teams on the new process which resulted in significant improvements in the consistency, quality, and customer experience.

• Led a team of 8 project managers and team leads responsible for successfully completing Managed Hosting, Security, and Network customer solutions.• Participated in a project to redesign the technical model for Managed Hosting Products that resulted in a 50 % decrease in the amount of manual touches required.• Created a revolutionary Force to Load process where orders were evaluated by level of effort based on product type and complexity and assigned to the project manager with the most available workload.• Created a financial model for Senior Leadership to predict monthly revenue realization based on order status and notation.• Developed new reporting to track order status using Microsoft Access and SQL Server.