Michael Jacob Email & Phone Number

I am an extremely enthusiastic IT professional with a proven record and experience in Systems Administration, Systems engineering and end-user support. I strive to build rapport with clients, vendors, and business stakeholders to ensure the best support and outcomes are reached for the organization, setting it up for successful operations and creating a delivery focused mindset while keeping the work enjoyable and challenging. I particularly enjoy solving issues and obstacles and ultimately providing solutions, support and out-comes required by the business in an efficient and cost-effective manner. Experienced with:• IT Level 3 escalations point – using various management tools e.g., service now, SM9.• Core infrastructure support - Core Hardware and software; support, configuration, upgrades, high-level troubleshooting, and maintenance. • Physical infrastructure support – administration and support for physical and virtual machines using VMware and Hyper-V (Windows (2008 – 2022) and Linux).• Cloud Infrastructure support – administration and support for Microsoft Azure services, AWS services including windows and Linux VMs, Citrix workspace and Office 365 Suite.• Microsoft Exchange support – Exchange online and Exchange on Prem (2013, 2016 and 2019) Administration and Support. • Antivirus and Spam Filtering - Administration and support using TrendMicro and Microsoft Advanced Threat Protection.• Scripting and automation - Using various languages and tools mainly PowerShell for scripting windows scheduled tasks, Microsoft Azure administration (PAAS, SAAS, IAAS and IAAC), Ex-change administration, Microsoft Teams administration (numbers provisioning, Auto attendant and call queues).• Core infrastructure management, strategic planning, and governance - using change management processes and ITIL v4 guidelines (including, Licenses governance, storages usage planning, Cloud resources strategies and overall financial reporting and monitoring for various IT Resources expending).• Network infrastructure support - L2 and L3 Administration and support including configuration and deployment of wired and wireless Network infrastructure (Wi-Fi, LANs and VLANs etc.)• VPN support - Administration and support (Cisco umbrella and Global Protect).• UC Systems support - Microsoft Teams administration and Support.• Firewall support – Support and troubleshooting for (Palo-alto, FortiGate and Sophos).• Backup and DR support – Using Azure backups, Enterprise vault and Commvault.

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  Edith Cowan University

  Electrical, Electronics And Communications Engineering