- Function as a role model & representant of the brand of Mercedes-Benz- Ensuring high-performance culture by promoting a mindset of professional development- Ensuring environment where the MB way principles and our values are lived and enhanced- Continously improving processes to contribute to effectiveness and efficieny within the CAC- Managing relationships, representing the CAC with stakeholders and other parties- Maintain communication structure in the department to… Show more - Function as a role model & representant of the brand of Mercedes-Benz- Ensuring high-performance culture by promoting a mindset of professional development- Ensuring environment where the MB way principles and our values are lived and enhanced- Continously improving processes to contribute to effectiveness and efficieny within the CAC- Managing relationships, representing the CAC with stakeholders and other parties- Maintain communication structure in the department to ensure alignment on all relevant level- Managing the team and dealing with all relevant aspects- Monitoring and coaching the team on the handling of customer and various stakeholders´ requests- Monitoring and registering the individual and team key performance indicators- Identifying training, information and equipment needs and coordinating the fulfillment of the needs- Communicating and functioning as an intermediary between HQ and all other internal and external Mercedes-Benz Group AG contact partners- Participating in the setup and resolution of procedural issues with HQ and all other internal and external Mercedes-Benz Group AG contact partners, to enhance business performance Show less

Developing new customer oriented processes and prepare for final implementation. I was also involved in the implementation of quality steering.

After nearly 5 years serving customers on the phone with breakdowns, local and abroad, I was searching for new challenges. The management team recognized my drive and skills. They decided to give me a an opportunity to join an internal project in order to develop our internal processes.

I was set in mainly for Benelux, France, Germany and now and then also in other countries of Europe. Wijsen Logistics is a very nice company to work with. Towards their employees they are trying to be as flexible as they can be. It is also a company with a high quality standard which I liked very much.