• The role involves high-level strategic design, development, and maintenance of the organization’s infrastructure, hardware, hosting services, and network.• Additionally, the Senior Systems Engineer implements and administers SaaS, PaaS, and IaaS solutions related to Educational Ministries.• Key duties include supervising system resources, managing staffing, improving and maintaining system infrastructure and software through automated and manual patching.• The role coordinates IS support for Shared Service Systems, handles daily MACs (device Move, Adds & Changes), Break-Fix, Lifecycle Management, and Major Incident resolution.• The position also oversees data security, protection, security policies, application portfolio management, licensing, email, unified communications, Teams, telephony, cloud and SaaS management, proactive maintenance, and project management under the direction of the IS Director/Manager.

Owner of Quantum Technologies LLC a Managed Service Provider based in the San Fernando Valley.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Removed and replaced malfunctioning components to correct hardware problems.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.