Michael Jagosz Email & Phone Number

US

• The role involves high-level strategic design, development, and maintenance of the organization’s infrastructure, hardware, hosting services, and network.
• Additionally, the Senior Systems Engineer implements and administers SaaS, PaaS, and IaaS solutions related to Educational Ministries.
• Key duties include supervising system resources, managing staffing, improving and maintaining system infrastructure and software through automated and manual patching.
• The role coordinates IS support for Shared Service Systems, handles daily MACs (device Move, Adds & Changes), Break-Fix, Lifecycle Management, and Major Incident resolution.
• The position also oversees data security, protection, security policies, application portfolio management, licensing, email, unified communications, Teams, telephony, cloud and SaaS management, proactive maintenance.

Owner of Quantum Technologies LLC a Managed Service Provider based in the San Fernando Valley.

Burbank, California, US

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Removed and replaced malfunctioning components to correct hardware problems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Bachelor Of Engineering - Be, Mechanical Engineering

Bachelor Of Science (B.S.), Network And System Administration/Administrator

Bachelor Of Science (B.S.), Computer Engineering

Bachelor Of Science (B.S.), Computer Engineering

Bachelor Of Science (B.S.), Computer Science

Industrial Engineering