Michael James Email & Phone Number

New York, New York

Overview: As part of the Global IT team, I Head the IT department for the New York branch of Bank ABC Group and report to the Group Head of IT. I have direct responsibility for IT structure, planning and facilitating the hardware, telephony and network infrastructure. My management role, including, vendor selection and management, departmental and some group IT budgeting, project approval and digital transformation.

Hoboken, Nj

• Monitored and prevented production environment from unexpected downtime. • Refreshed UAT by automating the restoration of recent Production backup using PowerShell • Manage Citrix XenApp and XenDesktop (7.6) client deployment and ensuring security and stability • Manage for Windows Servers and SQL Cluster setup and management• Hand on administration of Active Directory, GPO, DNS and DHCP• Administration of Cisco ACS firewall, routers and switches • Used PowerShell to… Show more • Monitored and prevented production environment from unexpected downtime. • Refreshed UAT by automating the restoration of recent Production backup using PowerShell • Manage Citrix XenApp and XenDesktop (7.6) client deployment and ensuring security and stability • Manage for Windows Servers and SQL Cluster setup and management• Hand on administration of Active Directory, GPO, DNS and DHCP• Administration of Cisco ACS firewall, routers and switches • Used PowerShell to automate reparative task which removed the chances of human error • Administration of server, desktop, laptop and thin clients • Patch management administration• VMware vCenter management (5.5 and 6)• Manage disaster recovery planning and testing• Manage data backup and recovery also to include data protection• San storage management to include LUN assignment and capacity planning • LAN and WAN network management to include branch inter connection and bandwidth monitoring and capacity planning Show less

• Manage the Data/Voice MPLS network (running on Cisco) for 4 Digicel markets in the North Caribbean (to include Antigua and Barbuda, St Kitts and Nevis, and Anguilla). (Hardware included ASR1002, ASR900,ASR9006, 7206,4500,4510,3560,2960,2800)• IIS clustering for high availability in a hardware clustered environment• MS TMG internet proxy, content filter and server publisher management • Dell Servers and EqualLogic installation and administration• HP servers (HP DL360E)… Show more • Manage the Data/Voice MPLS network (running on Cisco) for 4 Digicel markets in the North Caribbean (to include Antigua and Barbuda, St Kitts and Nevis, and Anguilla). (Hardware included ASR1002, ASR900,ASR9006, 7206,4500,4510,3560,2960,2800)• IIS clustering for high availability in a hardware clustered environment• MS TMG internet proxy, content filter and server publisher management • Dell Servers and EqualLogic installation and administration• HP servers (HP DL360E) installation and administration • Manage a Hyper-V cluster on Windows server 2012 platform which reside on Dell server and SAN equipment• Manage IT server infrastructure which includes virtual and physical servers running Active Directory, SQL server, File Share Server, Network Monitoring Server and IIS. Also included in this was installation and path management.• Participate in disaster recovery planning and testing • Partner with peers and management to make informed strategic/big-picture decisions• Network capacity planning for bandwidth and network storage.• Responsible for setting up and manager corporate customers MPLS circuits and maintain a good working relationship with the customer and ensuring highest service delivery• Responsible for tier 3 troubleshooting of all IT and IP level infrastructure and the speedy resolution of issue to include problem and resolution documentation on the trouble ticketing database.• Provide SQL querying support to the financial department for generating custom report as needed.• Used PowerShell to automate user migration and for overall AD database querying • Checkpoint Firewall (R77.10 and R77.20) management • Solarwinds management for network monitoring and alerts • Management of remote access. Access was accomplish using Checkpoint and ISA VPN• Report preparation for none technical management team on a weekly or on demand timeline• Manage Cisco and Avaya IP PBX, which utilize VOIP for internal and external communication. Show less

Jamaica

Manage the web development with an Ecommerce focus. Also Functioned as MS SQL DBA and System Administrator.

Antigua And Barbuda/ Costa Rica

Antigua And Barbuda

Master Of Business Administration - Mba, Information Technology

Bachelor Of Technology - Btech