Michael James Email & Phone Number

Phoenix, Az

Preparing Solera and its workforce through appointed Data Privacy Officials streamline its policies and procedures to be in compliance as HITRUST assessors in addition to GDPR analysts conduct regular internal audits and yearly assessments in an effort to ensure and maintain Certifications for the new healthcare industry standard.

Phoenix, Az

Preparing Solera and its workforce through appointed Data Privacy Officials, IT, and the Information Security Officer among others, to streamline its policies and procedures to be in compliance as HITRUST assessors in addition to GDPR analysts conduct regular internal audits and yearly assessments to ensure and maintain certifications for the new healthcare industry standard.

Desktop / Network Support Specialist responsible for 5,000+ North American in-house and VPN clients. Lenovo (IBM), HP supported Hardware and Windows XP and Windows 7 Network Environment.

Service the computer infrastructure and software needs of small and home based business customers who require regular computer hardware and software application creation, computer maintenance, troubleshooting and upgrades. Business has grown from 3 to 45 customers who regularly contract my services.

Investigating / evaluating detected network threats including but not limited to virus detection and mitigation, brute force and other network intrusions, Email spoofing, unauthorized internal as well as external network access and assessing enterprise software and hardware vulnerabilities that required software patching.

Adjunct Consultant the final conversion project incorporating Altell systems into the Verizon Wireless network. Set up training rooms and configured Sun systems user workstations.

Technician responsible for maintaining user PC's and configuring hardware and software in a critical environment controlling the switching, generation and transferring of power throughout the southwestern United States originally assigned to a team responsible for the upgrading and implementation of Microsoft Office products among SRP's 5000 users

Utilized Windows operating systems including Windows 2000 server and Windows NT, TCP/IP and network protocol programming and configurations for Canon and Ricoh product peripherals including Fiery and Imagepass systems. Databaseprogramming, visual basic application building, troubleshooting, and analysis. Wrote, documented and am currently maintaining an MS Access / Visual basic database application for processing and delivering of equipment. Developed an equipment lab for testing and configuring connectable digital office products in a simulated multi-platform (Novell, Linux, and Windows) network environment. Accurately diagnosed and repaired office equipment including but not limited to servers, workstations, digital copiers, analog electrostatic duplicators, fax machines and laser printers. Connectivity testing and IP network configurations for machines including paperless software packages including E-copy.

Technician responsible for user PC’s for customer service users in a billing and public utility environment often involving the imaging and maintenance of Dell GX series desktops, Dell D series laptops as well as portable GOBOOK devices for field service personnel.

Bs Business Management, Information Technology

Bsba, Information Technology