Driven Supply Chain Analyst and Sales Executive with a passion for optimizing operations, maximizing efficiency, and delivering exceptional customer service. With a strong background in data analysis and process improvement, I excel at identifying cost-saving opportunities and streamlining supply chain processes. Experienced in warehouse operations, logistics, inventory management, and sales within the pharmaceutical and FMCG industries. Proficient in the use of data analysis tools including Excel, and Power BI for analysis and reporting. Ready to leverage my skills to drive success in your organization.Key Skills:Data AnalysisSupply Chain OptimizationProcess ImprovementCost ReductionInventory ManagementOperations ManagementStrategic PlanningVendor ManagementCross-functional CollaborationReverse Logistics and Returns AnalysisCustomer ServiceSales and MarketingLet's Connect!I'm always open to discussing new opportunities and networking with industry professionals. Feel free to reach out or connect with me here on LinkedIn.
Jayhill Bros Co Limited
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Sales Executive And Returns AnalystJayhill Bros Co Limited Jan 2024 - PresentLagos, Nigeria• Achieved a 20% increase in annual sales by developing and implementing effective sales strategies.• Achieved a 25% increase in customer satisfaction scores by revamping service delivery processes andenhancing communication channels.• Developed and launched successful customer loyalty programs that resulted in a 20% increase in repeatbusiness and customer loyalty.• Implemented strategic initiatives that reduced customer churn costs by 15% while maintaining high… Show more • Achieved a 20% increase in annual sales by developing and implementing effective sales strategies.• Achieved a 25% increase in customer satisfaction scores by revamping service delivery processes andenhancing communication channels.• Developed and launched successful customer loyalty programs that resulted in a 20% increase in repeatbusiness and customer loyalty.• Implemented strategic initiatives that reduced customer churn costs by 15% while maintaining high servicestandards.• Managed a portfolio of key accounts, fostering strong client relationships and ensuring customersatisfaction.• Collaborate with the production team to ensure that client specifications are accurately translated intoproduct design and manufacturing processes.• Contributed to a 10% increase in sales through targeted marketing campaigns and customer outreach.• Implemented CRM Show less
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Logistics Analyst / Warehouse Operations SpecialistDrug-It Solutions Mar 2023 - Dec 2023Lagos State, Nigeria• Analyzed and optimized warehouse operations, resulting in a 15% increase in efficiency and a 10% reductionin operational costs.• Developed and implemented inventory management strategies that improved stock accuracy by 20%.• Analyzed and optimized supply chain operations, resulting in a 20% reduction in transportation costs and a15% improvement in delivery times.• Developed and implemented logistics strategies to streamline inventory management, leading to a… Show more • Analyzed and optimized warehouse operations, resulting in a 15% increase in efficiency and a 10% reductionin operational costs.• Developed and implemented inventory management strategies that improved stock accuracy by 20%.• Analyzed and optimized supply chain operations, resulting in a 20% reduction in transportation costs and a15% improvement in delivery times.• Developed and implemented logistics strategies to streamline inventory management, leading to a 10%decrease in excess stock and improved turnover rates.• Collaborated with cross-functional teams to forecast demand and plan inventory, reducing stockouts by25%.• Conducted root cause analysis for logistics issues, implementing corrective actions to prevent recurrenceand improve operational reliability. Show less -
Returns Management Analyst And Service Fulfillment LeadJumia Nigeria Oct 2021 - Mar 2023Nigeria• Achieved a 20% increase in customer satisfaction by enhancing communication channels and resolvingservice issues promptly.• Ensured 98% vendor compliance with service level agreements (SLAs), reducing service-related issues by35%.• Achieved a 95% compliance rate with vendor agreements by implementing robust monitoring and supportsystems, reducing discrepancies by 40%.• Successfully managed the implementation of a new service fulfillment system, completing the project… Show more • Achieved a 20% increase in customer satisfaction by enhancing communication channels and resolvingservice issues promptly.• Ensured 98% vendor compliance with service level agreements (SLAs), reducing service-related issues by35%.• Achieved a 95% compliance rate with vendor agreements by implementing robust monitoring and supportsystems, reducing discrepancies by 40%.• Successfully managed the implementation of a new service fulfillment system, completing the project ontime and within budget, enhancing overall service capabilities.• Respond to Aftersales inquiries, collect, and analyze data to determine appropriate orders for shipment Show less -
Returns And Quality Control OfficerJumia Nigeria Nov 2018 - Sep 2021Nigeria• Managed the returns process, ensuring timely and accurate processing of returned items.• Increased customer satisfaction scores by 25% by improving communication, accuracy, and delivery times inthe order fulfillment process.• Achieved a 40% reduction in order errors by implementing rigorous quality control measures and trainingprograms for the team.• Implemented cost-saving measures that reduced operational expenses by 20% while maintaining highstandards of order… Show more • Managed the returns process, ensuring timely and accurate processing of returned items.• Increased customer satisfaction scores by 25% by improving communication, accuracy, and delivery times inthe order fulfillment process.• Achieved a 40% reduction in order errors by implementing rigorous quality control measures and trainingprograms for the team.• Implemented cost-saving measures that reduced operational expenses by 20% while maintaining highstandards of order processing and delivery.• Analyzed return data to identify common issues and worked with suppliers to address root causes.• Trained and supervised a team of 30 in returns processing and quality control procedures. Show less -
Sales And Marketing ExecutiveSamking Chemicals Limited Oct 2016 - Oct 2018Nigeria• Developed and executed sales strategies that resulted in a 25% increase in annual revenue.• Analyzed sales and marketing data to track performance and adjust strategies for optimal results.• Utilized social media platforms to engage with customers and promote products, resulting in a 20% increasein online engagement.• Developed and maintained -
Store SupervisorSamking Chemicals Limited Feb 2015 - Sep 2016Lagos State, Nigeria• Lead a team of 20+ staff members, providing training, mentorship, and regular performance evaluations.• Manage inventory levels, conduct regular stock audits, and coordinate with suppliers to ensure optimalstock availability.• Address customer inquiries and resolve complaints, maintaining a high level of customer satisfaction.• Develop and maintain store layouts that enhance the customer shopping experience and drive sales.
Michael James Education Details
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Lagos City PolytechnicBusiness Administration And Management, General -
Moshood Abiola PolytechnicBusiness Administration And Management, General
Frequently Asked Questions about Michael James
What company does Michael James work for?
Michael James works for Jayhill Bros Co Limited
What is Michael James's role at the current company?
Michael James's current role is Warehouse Management and Operations, Supply chain management, customer Experience and Quality assurance, Inventory management, Sales executive, Returns Analyst. Customer Service, Telesales Representative.
What schools did Michael James attend?
Michael James attended Lagos City Polytechnic, Moshood Abiola Polytechnic.
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Michael Goma
Business Development| Fintech | Fmcg| Distributor Management | Modern Trade| Sales DigitalizationNigeria1appzonegroup.com -
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Michael James
Customer Service & Sales Expert | Virtual Assistant | Social Media Manager | Appointment SetterAbuja -
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