Michael Jamie Email & Phone Number

Hewlett Packard (HP) is an information technology manufacturer that offers integration and managed services to various enterprise customers within Australia. Since joining HP in 2009 I have predominately consulted for HP’s enterprise customers. Technologies deployed during this timeCisco Unified Communications ManagerCisco Unity ConnectionCisco Unified presenceCisco Contact Center ExpressCisco meeting place expressCisco Rightfax Fax Server

Solutions Architect responsible for design of Cisco based Unified Communications solutions including Unifed Communications Manager (UCM), Unified Contact Centre Express (UCCX), Unified Contact Centre Enterprise (UCCE), and Cisco wireless Lan. The role involves customer ownership from solution design to end delivery

Design and Implement Cisco UC and Data Networks.Create High level and Detail design documentsCreate As Built Documentation for project handoverReport to customers on project status and timelinesAttend and facilitate meetings with project managers and account managers Create user documentation and conduct user training as part of project duties

Fault management and restorationDesign, engineering, and deployment of customer LAN and WAN Networks Design ,engineering and deployment of Cisco and Nortel VOIP products Proactively research OS and service updates and provide reports and recommendationReport and manage vendor escalations

General maintenance and fault correction On-site voice support to major clients in the banking and finance industryStaging, configuration and testing of customer solutions in 3D Networks officeInstallation of customer solutions, either individually or as part of a 3D Networks team on Projects

Started at Telstra as a Technicaion working on Commander Key systems and moved on to maintaining PABX systems. Last role within Telstra was as a Senior Technical office and held a position of and voice Communications Manager looking after many Australian Defence Sites for a period of 3 years

Diploma, Information Technology

Education record