Subject Matter Expert
Current- Conducts process training on new hires.- Serves as a subject matter expert for level 1 coordinators by answering queries.- Manages the team's case assignments on a daily basis and monitor the team to ensure that SLA is met.- Serves as Quality Assurance expert by reviewing specialist's calls and providing feedback and action plan.- Participate in management meeting to help with process improvement and planning.- Act as a backup supervisor whenever the team manager is out of… Show more - Conducts process training on new hires.- Serves as a subject matter expert for level 1 coordinators by answering queries.- Manages the team's case assignments on a daily basis and monitor the team to ensure that SLA is met.- Serves as Quality Assurance expert by reviewing specialist's calls and providing feedback and action plan.- Participate in management meeting to help with process improvement and planning.- Act as a backup supervisor whenever the team manager is out of the office. Show less