Collaborate with a variety of partners across all business units to design and implement machine learning models, algorithms to enhance the business, and conduct statistical analysis to generate growth, reduce costs, and improve efficiency across a variety of operational processes. • Developed insurance underwriting models to streamline issuance of new business and renewal policies to increase operational efficiency, new business conversion, and customer retention.• Performed customer segmentation analysis for targeted new product pilot.• Evaluate analytics platforms including Azure Synapse, Azure Machine Learning, and DataRobot.• Evaluate third party data vendors.• Created and presented Data Science educational sessions to business partners.

Designed and implemented analytics and machine learning solutions in alignment with key business initiatives. Performed statistical studies such as transactional surveys, NPS/Loyalty, and customer analysis. Researched and implemented infrastructure solutions for package management, service endpoints, and job scheduling. Conducted data acquisition, cleaning, and storage. Authored queries for analysis and reporting. Communicated with stakeholders throughout the project lifecycle including documenting and presenting results.• Created propensity scoring to guide account managers during customer interaction.• Developed customer retention models to inform business stakeholders on what factors influence retention and provide predictions to assist decision makers in customer targeting.• Developed customer financial risk scoring to augment decision making when extending credit to customers.• Performed EDA and regression analysis of customer loyalty and satisfaction survey results, including net promoter score, and present results to executive team. • Performed sentiment analysis and topic modeling on text, hand-entered by customer services representatives.• Developed product replacement solution based on product descriptions using Python and NLP methodologies, hosted on Amazon SageMaker. • Acquired and parsed CMS data catalog. Incorporated into facility risk profiles and state of the senior living industry analysis.• Implemented RStudio Server platform including Shiny Server. Managed user access and package installation.• Led team of three data science/BI developers

• Created and maintained large-scale BI solutions utilizing SQL Server BI stack, Excel, and other internal tools.• Assessed customer needs and validated requirements.• Performed comprehensive data analysis and validation to answer strategic business questions.• Created and optimized common business logic through complex T-SQL query authoring.• Identified and implemented ETL enhancements to summarize and capture new data.• Lead planning, design, and implementation of Business Intelligence projects.• Reviewed BI team development and code for accuracy and performance; oversaw BI system change management activities.• Provided developer support and mentorship to fellow team members.

Focused on the definition and delivery of data extracts from core claims processing systems as well as managed ongoing data reconciliation efforts. • Delivered data to internal and external clients on a scheduled operational basis including invoice/claim detail files, encounter files, provider files, membership files, and other requests. • Managed client data reconciliation efforts and custom data extract deliverables.• Performed detailed data mining and analysis.• Created and serviced EDI processes for clients.

Developed and maintained SSRS reports and SSIS packages to automate distribution of data needed for business processes and decisions. Developed and maintained program code for Ross ERP management system. Supported EDI communications between vendors and customers.• Converted Crystal Reports solutions to SSRS.• Implemented SQL Server upgrade.

Developed and maintained workflow processes and automation using IBM Lotus Domino, IBM DB2, and IBM WebSphere technologies. Developed and administered document imaging solutions using Kofax Capture, Java web services, and document conversion services. Conducted extensive SQL query development to provide real time data to end-users and management. Developed reports for end-users, management, and agency force utilizing Access, SQL Server Reporting Services, and JavaScript. Collected business requirements from stakeholders for enterprise software development projects.• Designed and developed insurance rating program for agency force utilizing Visual Basic .NET. • Converted Personal Lines department workflow system from an older unsupported technology to a custom in-house application suite using IBM DB2, Lotus Notes, Domino, and WebSphere.• Developed and maintained C# web services to return xml results from Oracle policy database to various calling systems.

Directed daily activities for 20+ students. Provided grading and student assessments and performance reviews. Lesson planning, learning strategies, and assessing outcome. Public performances as an implementation of months of planning. Parent/Teacher conferences, i.e. customer relations.

High School band teacher.

Supervised staff of 10-15, involving work flow, conflict resolution, and store operations. Performed departmental duties including product procurement, inventory, and rotation. Direct customer interaction as a cashier, department head, and store manager. Frequent communication with supply vendors.