- Promoted branding by guiding customers with product knowledge and selection which enhanced their customer experience and appreciation for outdoor gear

- Managed corporate social media accounts (Facebook, Instagram, WordPress) resulted in 30% increase in company followers in a one-year period

- Responsible for all merchandising, new product integrations, sales and marketing promotions, back end updates, and issue resolution- Works with Global key owners to ensure consistent look and feel and to help with technical discrepancies in other regions including Canada and Europe- Direct manager of a two-person team, including mentoring, hiring, performance reviews, executive status summaries, and issue resolution or escalation- Approves team deliverables which consists of demand planning reports, annual budget planning, annual and monthly sales analysis, and trend reporting- Develops key custom reports using a combination of Business Intelligence tools, SQL, and Excel, and ensures team can generate them in the future and understands the meaning of the data - Handles vendor contracts including labor rate negotiation, capital and operational expenditures, and project management- Establishes collaborative, mutually beneficial relations, that leads to higher productivity and long-lasting partnerships- Product owner in Agile issue resolution process, sets priorities and approves completion- Works with consultant team as technical project manager translating key historic processes into actionable software development requirements- Interfaces directly with software engineers to understand issues and status and conveys progress to upper-level management and executives

- Led technical efforts to create global website on Salesforce Commerce Cloud platform including data migration, merchandising, requirements management, and user acceptance testing- Managed sales, inventory, and financial analysis reporting requests from C-level and VP level executives to enable the company to make more insightful data-driven decisions - Managed a product line worth $500k annually through demand planning, purchasing, sales reporting, which helped the company break into new markets.- Managed new product lifecycle through entire supply chain process from product development, testing, production, and go-to-market launch plans

- Designed and implemented the market strategy to transition a business from product-centric to solution-centric, increasing financial returns and satisfying customer needs- Developed complete end-to-end solutions packages for multiple target industries, boosting revenue streams and enabling growth into new markets- Published collateral by researching market trends and communicating with industry leaders which retooled the sales teams with more accurate and relevant resources- Conducted onsite customer visits to further understand their needs which fostered stronger customer relationships and spread brand awareness

- Assisted managing the successful project launch of a wiki-based sales and services portal designed to increase productivity, efficiency, and awareness of company events which was delivered ahead of schedule and exceeded expectations - Surveyed and directed meetings with key business partners to analyze their content needs and identify outdated documents which resulted in improving efficiency with a multifaceted search and reduced retained documents by 40%

- Key contributor on a crucial redesign saving the company over $5 million in labor costs, and was awarded the honor to present project breakthroughs at the annual national symposium- Played pivotal roles on simultaneous projects by creatively designing and implementing test programs one of which improved the time to test and analyze results 93% from 180 to 6 minutes- Took the initiative to learn a new programming language in order to construct a critical test procedure for a project with extremely limited resources which saved $800 in labor costs per unit- Collaborated with cross-functional teams on several Six Sigma projects which improved teamwork and efficiency, and communicated with external vendors to ensure delivered goods met project requirements leading to a seamless integration

- Promoted branding by guiding customers with product knowledge and selection which enhanced their customer experience and appreciation for outdoor gear- Self-started the reorganization and labeling of in-store inventory which reduced shrinkage and provided more efficient customer service