Michael Jarrells Email & Phone Number

Gordonsville, Va

 Oversee state of the art document/imaging facility to improve user ease of use, system performance, scalability, maintainability, spending and budgeting. Track and manage paper records by utilizing our Computer Integrated Records Management (CIRM) system and AS/400.  Manage a production and technical staff  Service Delivery Manager managing records and information across multiple media, including paper, microfilm and microfiche, audio/visual film, computer tapes, digital tape, and optical platters, as well as millions of cubic feet of archival records and active files. Responsible for conducting interviews for new hires, training, scheduling, and retention of employees as well as payroll processing and tracking employee hours  Interface with Clients so that requests are rapidly retrieved and provided to the client via electronic transmission, mail, or delivery via Diversified or third-party couriers. Participate in monthly meetings where we discuss daily responsibilities of the facility, future projects, and completed projects; Analyze budgets to improve effectiveness and efficiency throughout the organization.  Compose delivery routes for client consolidation projects. Deliver and pick-up cartons of records from various client locations through the use of company box truck and/or Sprinter van and tracking of same through ISO approved paperwork and/or hand held scanner while ensuring material is handled properly and safely. Perform necessary administrative functions such as; mileage reporting, gas usage, scanning reports and compliance to ISO procedures. Ensure facility maintains ISO 9000 standards and certification by ensuring proper documentation and records are used. Also maintain standards set by National Archives and Records Administration to ensure facility keeps NARA certification.  Oversee and evaluate the client document destruction process and ensure the proper documents have been retrieved and are destroyed properly.

Chantilly, Va

 Responsible for the daily document management production of 60 employees in a multiple project imaging conversion facility- 24/7. Ensure all departments maintain production goals on a daily, weekly, and monthly basis. Responsible for employee attendance and performance. Conduct performance evaluations and disciplinary actions when needed. Responsible for new employee orientation and training.  Production department includes warehouse, shipping, receiving, manifesting, inventory, document prep, document scanning, and image quality.  Software and hardware used included IBML high speed scanners, Fujitsu tabletop scanners, Kodak stand along scanners, Kodak flatbed scanners, Kofax imaging software, Captiva/Inputacel imaging software, Adobe, Microsoft Office Suite.  Worked with appropriate technology teams (Software Engineers, Database Engineers, and Information Systems Engineers) in analysis, troubleshooting, communication, and prioritization of system-related issues that include inventory, scanning and data entry. Worked with clients to understand their needs and provide solutions that offer the best available service depending on needs. Travelled to client locations, worked on-site, virtually and train client employees. Create reports to monitor production, quality, and accuracy on an hourly basis. These reports were used to find areas of weakness for improvement.  Responsible for delivering images to client either external hard drive delivered directly to the client or burning data on DVD’s in searchable imaged documents.

Warrenton, Va

 Responsible for correcting quality control issues. Helped train employees who made “errors” or “mistakes” to avoid quality control issues. Assisted with EPF manifesting, inventory, preparation, and scanning of documents when needed. Worked with management of all levels to ensure Quality Control employees are up-to-date on guidelines for processing clients’ documents. Work with Software Engineers, Database Engineers, and Information Systems Engineers to supply support for scanning department needs. Ensure software written meets the needs to ensure the job is performed accurately and in a timely manner.  Finalize SOP’s by coordinating with software engineers, database engineers, information systems engineers, project manager, and department managers to ensure procedures are written correctly, and ensure software developed is operating properly while documenting any issues or ideas to help software operate efficiently.

Warrenton, Va

Inventory and prepare documents received from clients per specific specifications to be digitally imaged. Scan documents using high speed digital scanners. Help train and integrate SOP for new employees. Scan blueprints using oversize scanner