Thank you for taking the time to read my profile. My name is Michael.With an accumulated work experience of 6 years in the customer service field for various global companies, I am a seasoned professional with a proven track record of resolving basic-to-complex client issues from all around the world.Through my extensive experience, I am adept to convert my analytical and troubleshooting ability to notable results which strengthens B2C relationships.I have an above average navigational skills across several office softwares, including Google Workspace and Microsoft Office. One of the key factors that I may naturally go beyond what is expected from my role is that I am also able to manage certain IT-related issues.On the side note, I am a Computer Science bachelor's degree holder with a weighted GPA of 1.49. I have a freelance work experience as a junior front-end web developer. It is noteworthy that I am knowledgeable across several web and Android app development IDEs and debugger tools while I continually grow my technical skills on programming languages, including HTML5, JavaScript, SQL, Java, PHP, XML, .Net, Python, and C#. I am also equipped with basic automation skills through Looker Studio, Power BI, Power Automate, Power Apps, MS Access and MS SQL.