Michael Jayson Email & Phone Number

Makati, National Capital Region, Philippines

• Awards: 1. Valedictorian - Class top performer of the IHG Global Reservations Induction Training Batch 174A.2. On-the-job training (OJT) Top performer for Adherence with overcall score of 92.59%. Think return: Makes.
• Provides an industry-leading hotel booking reservation solutions and travel advice to the clients of IHG Hotels & Resorts brands across the U.S.A., Canada and the United Kingdom.
• Serves as a critical customer touch point for delivering the IHG brand experience.
• Acts as a brand champion by taking pride in using every customer interaction to educate guests about IHG Hotels & Resorts brands and products.
• Creative decision making using tools and market insights that will focus on the unique travel needs of each guest, reach the sales target and maximize the hotel revenue.
• Consistently meet or exceed defined performance expectations such as revenue, conversion, quality, partner offers, guest satisfaction, etc. as set by the management.

Dubai, United Arab Emirates

• Key responsibilities:
• Successfully delivered large, medium and small-scale conferences in the 5* hotel venues in Dubai and Abu Dhabi, UAE, Kuwait City and Riyadh, Saudi Arabia.
• Responsible for the overall event operations and logistics including:- Conference area and networking area set-up in the 5* hotel venues- Stand/shell scheme planning and building for the exhibition/networking area.
• Responsible for the overall event operations and logistics including:- Conference area and networking area set-up in the 5* hotel venues- Stand/shell scheme planning and building for the exhibition/networking area.
• Speaker and sponsor liaison, follow up on speakers’ and sponsors’ inquiries to ensure they have a seamless flow of communication, production and distribution of speaker and sponsor information packs.
• Attends project meetings and works closely with the Project Team to deliver a successful conference.

Dubai, United Arab Emirates

• Recognition: Golden Circle Bronze Level Achievement for Q4 of 2014 & Q2 of 2017 (recognition given to excellent sales performance for exceeding targets).Key responsibilities:
• Responsible in qualifying new group bookings/MICE inquiries, review, prepare, negotiate, send proposals then contracts to the client to generate new sales.
• Managed to book rooms ranging from 10-200 rooms with MICE ranging from 10-400 attendees, room booking only or catering booking only as well as Gala… Show more Recognition: Golden Circle Bronze Level Achievement for Q4.
• Managed to book rooms ranging from 10-200 rooms with MICE ranging from 10-400 attendees, room booking only or catering booking only as well as Gala Dinners, Award Ceremonies and Road Shows.
• Confirm all event related information and communicate to all relevant departments such as Events Management, Front Office, Finance, Banquet, Chefs and Kitchen Team.
• Initiates billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame.

Dubai, United Arab Emirates

• Award: Marriott Spirit To Serve outstanding achievement for exemplary commitment to quality service and customer satisfaction.Key responsibilities:
• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.
• Duty manager and night auditor during night shift.
• Train and assist fellow associates in their job to ensure that all assigned tasks are finish on time.
• Champion in adding Marriott rewards points to… Show more Award: Marriott Spirit To Serve outstanding achievement for exemplary commitment to quality service and customer satisfaction.Key responsibilities:
• Champion in adding Marriott rewards points to Marriott rewards members.

Dubai, United Arab Emirates

• Key responsibilities:
• Responsible in checking-in and checking-out of the guests as per the company's standard.
• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.
• Ensures the reception area is operated in a well organized manner.
• Handles the central reservation in the absence of a reservationist.
• Answers telephone calls promptly and clearly in a polite and helpful manner.

Manila, Philippines

• Key responsibilities:
• Handles technical support through inbound calls for AT&T internet services account to the company's clients in U.S.A.
• Responsible in handling inquiries and maintains customer service satisfaction while on telephone call.
• Identifies and resolve, implement solutions then offer assistance to clients' concern regarding their internet connection issues through telephone calls.
• Provide clear inbound communication through telephone and excellent customer… Show more Key responsibilities:
• Provide clear inbound communication through telephone and excellent customer service solutions to users pertaining to their computer technical problems.

Manila, Philippines

• Key responsibilities:
• Provides clear inbound communication to make sales while providing a good customer service experience to callers of the company's clients in U.S.A. and Canada.
• Provides information on products and services, resolve problems, implement solutions and offer assistance to clients.
• Handles complaints, document incidents and report requests for further assistance.
• Taking orders, opening or closing accounts, and gathering all necessary… Show more Key responsibilities:
• Taking orders, opening or closing accounts, and gathering all necessary informationregarding complaints or matters that need further attention.

Cagayan De Oro City, Philippines, Philippines

• Key responsibilities:
• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.
• Presents a positive image of the company, assist with all aspects of guest service and act as a buffer between the customers and management of the establishment.
• Welcomes and check-in the guests to the hotel and arranging reservations.
• Takes guests' concerns and pays attention to requests with a personable but professional… Show more Key responsibilities:
• Takes guests' concerns and pays attention to requests with a personable but professional style.

Bachelor Of Science (B.S.), Psychology

Bachelor Of Science (B.S.), Biology