Michael Jayson Email & Phone Number

Makati, National Capital Region, Philippines

Awards: 1. Valedictorian - Class top performer of the IHG Global Reservations Induction Training Batch 174A.2. On-the-job training (OJT) Top performer for Adherence with overcall score of 92.59%. Think return: Makes customer-centric decisions around time and money as if they were our own.3. On-the-job training (OJT) Top performer for Quality with overcall score of 91.93%. Solutions Focused: Relentlessly focused on outcomes. Being crystal clear on what we are trying to achieve,… Show more Awards: 1. Valedictorian - Class top performer of the IHG Global Reservations Induction Training Batch 174A.2. On-the-job training (OJT) Top performer for Adherence with overcall score of 92.59%. Think return: Makes customer-centric decisions around time and money as if they were our own.3. On-the-job training (OJT) Top performer for Quality with overcall score of 91.93%. Solutions Focused: Relentlessly focused on outcomes. Being crystal clear on what we are trying to achieve, with the end in mind.Key responsibilities:• Provides an industry-leading hotel booking reservation solutions and travel advice to the clients of IHG Hotels & Resorts brands across the U.S.A., Canada and the United Kingdom.• Serves as a critical customer touch point for delivering the IHG brand experience.• Acts as a brand champion by taking pride in using every customer interaction to educate guests about IHG Hotels & Resorts brands and products.• Creative decision making using tools and market insights that will focus on the unique travel needs of each guest, reach the sales target and maximize the hotel revenue.• Consistently meet or exceed defined performance expectations such as revenue, conversion, quality, partner offers, guest satisfaction, etc. as set by the management.• Builds rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.• Navigates multiple web-based systems while managing various work streams to provide an enhanced guest experience and build customer loyalty.• Handles incoming phone calls and answers guests’ questions, describe the rooms, amenities and rates from guests interested in booking and staying at any of the IHG Hotels and Resorts brands. • Assists the customers in planning out the duration of their stay and then send booking confirmation details to guests after processing the payments. Show less

Dubai, United Arab Emirates

Key responsibilities:• Successfully delivered large, medium and small-scale conferences in the 5* hotel venues in Dubai and Abu Dhabi, UAE, Kuwait City and Riyadh, Saudi Arabia.• Responsible for the overall event operations and logistics including:- Conference area and networking area set-up in the 5* hotel venues- Stand/shell scheme planning and building for the exhibition/networking area- Supplier selection and coordination for events including hotel venue, audio visual… Show more Key responsibilities:• Successfully delivered large, medium and small-scale conferences in the 5* hotel venues in Dubai and Abu Dhabi, UAE, Kuwait City and Riyadh, Saudi Arabia.• Responsible for the overall event operations and logistics including:- Conference area and networking area set-up in the 5* hotel venues- Stand/shell scheme planning and building for the exhibition/networking area- Supplier selection and coordination for events including hotel venue, audio visual (AV), registration, stands/shell schemes build, catering, translations, printing, displays, signage and special needs requirements- Monitor and control budget including identification of cost saving opportunities- All aspects of negotiation with the suppliers and venue provider- Approve suppliers' invoices, maintain financial records, review final billing submitted to clients and prepare final billing reports.- 5* hotel venue site inspection and floor plan preparation- Onsite brandings brief- Arrange and coordinate the travel, visa, accommodation and transfer bookings for the speakers, sponsors and staff- Event permit follow-up and ensure compliance required by laws- Organize and coordinate all aspects of pre and onsite registration of the event deldegates- Admin and onsite customer service of the attendees- Planning,executing and delivering the onsite events- Hiring selection, train and supervise support staff required for events• Speaker and sponsor liaison, follow up on speakers’ and sponsors’ inquiries to ensure they have a seamless flow of communication, production and distribution of speaker and sponsor information packs.• Attends project meetings and works closely with the Project Team to deliver a successful conference.• Works closely with the Sponsorship and Sales Team to develop and assist the delivery and execution of the sponsorship agreement contract. Show less

Dubai, United Arab Emirates

Recognition: Golden Circle Bronze Level Achievement for Q4 of 2014 & Q2 of 2017 (recognition given to excellent sales performance for exceeding targets).Key responsibilities:• Responsible in qualifying new group bookings/MICE inquiries, review, prepare, negotiate, send proposals then contracts to the client to generate new sales.• Managed to book rooms ranging from 10-200 rooms with MICE ranging from 10-400 attendees, room booking only or catering booking only as well as Gala… Show more Recognition: Golden Circle Bronze Level Achievement for Q4 of 2014 & Q2 of 2017 (recognition given to excellent sales performance for exceeding targets).Key responsibilities:• Responsible in qualifying new group bookings/MICE inquiries, review, prepare, negotiate, send proposals then contracts to the client to generate new sales.• Managed to book rooms ranging from 10-200 rooms with MICE ranging from 10-400 attendees, room booking only or catering booking only as well as Gala Dinners, Award Ceremonies and Road Shows.• Confirm all event related information and communicate to all relevant departments such as Events Management, Front Office, Finance, Banquet, Chefs and Kitchen Team.• Initiates billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame.• Champion in handling contract/wholesale bookings and ensure to send the confirmation numbers in a timely manner to the travel agents/group coordinators in accordance to their rooming list.• Ensures utilization of Marriott software such as Opera version 5.0, MARSHA, Outlook, Marriott e-tools, e-proposal, e-rooming list, Group Pricing Optimizer (GPO) and Sales Force Automation (SFA).• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business and consolidate feedback.• Organize, confirm and communicate event and guest room bookings from date of booking to departure.• Attends daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments.• Attending sales calls and site inspections with the clients.• Ensures to send group and catering reports to the Revenue Team in daily basis.• Working closely with Dubai Marriott Cluster Sales Team, Dubai Marriott Cluster Revenue Team, Proactive Property Sales Team and Marriott Global Sales Office (GSO) to ensure that we secure every piece of business in local and international market. Show less

Dubai, United Arab Emirates

Award: Marriott Spirit To Serve outstanding achievement for exemplary commitment to quality service and customer satisfaction.Key responsibilities:• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.• Duty manager and night auditor during night shift.• Train and assist fellow associates in their job to ensure that all assigned tasks are finish on time.• Champion in adding Marriott rewards points to… Show more Award: Marriott Spirit To Serve outstanding achievement for exemplary commitment to quality service and customer satisfaction.Key responsibilities:• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.• Duty manager and night auditor during night shift.• Train and assist fellow associates in their job to ensure that all assigned tasks are finish on time.• Champion in adding Marriott rewards points to Marriott rewards members.• Handle Guest Relations duty in the absence of the Guest Relations Officer.• Knowledgeable of OPERA system, hotel rates, package and discounts.• Fully aware of hotel credit policy and procedures and ensure that it is adhered at all time.• Handles mail and messages properly and on confidential basis.• Knowledgeable about daily hotel operations, check daily event sheet and bulletin boards.• Assists all guests with their problems and questions as required. Ensure that all guest problems are resolved by using "Guest Response Program". • Knowledgeable about the city, the local area and attraction to provide the guests with all requested information.• Welcomes all guests with a smile and maintain a professional approach at all times.• Takes initiative through empowerment to ensure complete guest satisfaction. Show less

Dubai, United Arab Emirates

Key responsibilities:• Responsible in checking-in and checking-out of the guests as per the company's standard.• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.• Ensures the reception area is operated in a well organized manner.• Handles the central reservation in the absence of a reservationist.• Answers telephone calls promptly and clearly in a polite and helpful manner.• Ensures all booking… Show more Key responsibilities:• Responsible in checking-in and checking-out of the guests as per the company's standard.• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.• Ensures the reception area is operated in a well organized manner.• Handles the central reservation in the absence of a reservationist.• Answers telephone calls promptly and clearly in a polite and helpful manner.• Ensures all booking enquiries are handled in a professional manner to company standards.• Friendly registration of all guests, meeting legal and policy requirements.• Assist the sales department by calling potential clients to gain more business.• Carry out all administrative duties to the company standard.• Fully aware of all promotions, activities and the status of Premier Inn occupancy internally and in the surrounding area.• Live and communicate the Goodnight Guarantee ensuring customer complaints are dealt with and recorded according to Premier Inn standards.• Ensure payments and cash handlings are dealt with according to hotel and company’s standards. Show less

Manila, Philippines

Key responsibilities:• Handles technical support through inbound calls for AT&T internet services account to the company's clients in U.S.A. • Responsible in handling inquiries and maintains customer service satisfaction while on telephone call.• Identifies and resolve, implement solutions then offer assistance to clients' concern regarding their internet connection issues through telephone calls.• Provide clear inbound communication through telephone and excellent customer… Show more Key responsibilities:• Handles technical support through inbound calls for AT&T internet services account to the company's clients in U.S.A. • Responsible in handling inquiries and maintains customer service satisfaction while on telephone call.• Identifies and resolve, implement solutions then offer assistance to clients' concern regarding their internet connection issues through telephone calls.• Provide clear inbound communication through telephone and excellent customer service solutions to users pertaining to their computer technical problems.• Provides detailed information regarding action taken, personal customer information, unresolved matters and any applicable comments or notes. • Keeps records of all customer interactions and transactions while on telephone call. Show less

Manila, Philippines

Key responsibilities:• Provides clear inbound communication to make sales while providing a good customer service experience to callers of the company's clients in U.S.A. and Canada.• Provides information on products and services, resolve problems, implement solutions and offer assistance to clients.• Handles complaints, document incidents and report requests for further assistance.• Taking orders, opening or closing accounts, and gathering all necessary… Show more Key responsibilities:• Provides clear inbound communication to make sales while providing a good customer service experience to callers of the company's clients in U.S.A. and Canada.• Provides information on products and services, resolve problems, implement solutions and offer assistance to clients.• Handles complaints, document incidents and report requests for further assistance.• Taking orders, opening or closing accounts, and gathering all necessary informationregarding complaints or matters that need further attention.• Keeps records of all customer interactions and all transactions that take place while on telephone call.• Provides detailed information regarding action taken, personal customer information, unresolved matters and any applicable comments or notes.• Makes decisions as to the authenticity of complaints, the probability it can be resolved and determines possible reasons behind each complain.• Handling inbound calls and customer service and sales. Show less

Cagayan De Oro City, Philippines, Philippines

Key responsibilities:• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.• Presents a positive image of the company, assist with all aspects of guest service and act as a buffer between the customers and management of the establishment.• Welcomes and check-in the guests to the hotel and arranging reservations.• Takes guests' concerns and pays attention to requests with a personable but professional… Show more Key responsibilities:• Handles cashiering and ensure proper credit when checking out the guests and provide the guests with a zero balance invoice.• Presents a positive image of the company, assist with all aspects of guest service and act as a buffer between the customers and management of the establishment.• Welcomes and check-in the guests to the hotel and arranging reservations.• Takes guests' concerns and pays attention to requests with a personable but professional style.• Prepares bills, takes payments, handling check-outs and processing foreign exchange payments.• Communicates efficiently with other departments to ensure quality service to guests. Show less

Bachelor Of Science (B.S.), Psychology

Bachelor Of Science (B.S.), Biology