-Worked very independently as an At Home Agent for over 7 years as a high performer with numerous accolades including a Leading Star 2 times. - Maintaining high standards of discretion, ethics and confidentiality to handle sensitive corporate and personal information and matters.- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions.- Maintain accurate records of customer interactions and transactions.- Data and Order entry.- Troubleshooting regarding equipment, applications and online functions.- Own the customer relationship and be the primary contact as needed.- Provide assistance and coaching to other CCR's via phone or online chat. Actively being involved in team meetings. - Keeping up to date with and utilizing internal processes to creatively provide solutions and resolutions plus minimize escalations.- Upsell current services and ensure onboarding sales are done to maximum potential for the company with less resulting churn in the end from the client. - Enhancing the client experience by introducing our clients to self serve option they may not know about and educating them on our digital tools and resources.- Manage conflict and effectively problem solve in a fast paced, high stress environment. - Frequently having to troubleshoot system issues and defects that will slow or hinder progression at any moment and attempt to resolve appropriately. Often necessary to discover work arounds or come up with alterative solutions.- As a member of the Agent Advisory Council, provide feedback to various Business Analysis and Project Managers as to needs of concern and roll outs taking place. - EAGLES member helping to try and promote a more inclusive professional environment and facilitate positive Indigenous aspects for the company.-Part of Pilot teams testing system/process integration and proving feedback.

Finance Lead -Ensuring transfers of funds move correctly internally and externally. -Investigating any errors, ensuring they are held accountable and addressed. -Pulling reporting and analyzing areas for improvement. -Member of the Credit Action Team discussing concerns and addressing needs with other departments.-Research of credit claims.-Communication and coordination of correct procedures to departments and clients. -Restructuring of operations, finances and vendor procurement for Calgary Stampede ensuring a model to effectively meet the demands and needs of the complex, often fast paced, high stress event.-Assisting in reconciliation of client accounts. -Development of procedures, communication and spreadsheets for tracking and managing the progress of each credit claim and/or return. -Find ways to bring down our national/regional credit percentage including a 40% reduction per year for 4 years for DC.-Collaborating with National teams to implement streamlined processes ensuring business models comply with best practices.-Training incoming GFS Canada team members on systems and procedures. -General Ledger (GL) Management.Customer Care Lead -Supporting the work of 14-24 staff in a call center/administrative environment. -Actively coaching towards both the company goals and teams own personal growth.-Monitoring placement of high volume of daily orders for South Alberta and Parts of BC avoiding errors. -Development and implementation of better customer service practices and procedures as a call center and as an internal source of assistance. -Managing the correct transfer of product and recovery for other Distribution Centers. -Coordinating business activities with different departments, taking into account the needs of all stakeholders. -End to end system testing pre/post release and implementing change management. -Analyzing and problem-solving national issues to produce efficient solutions acceptable in all regions and by all teams.

-Duties including accurate and timely construction of orders, and accurate replenishment of product.

-Increasing efficiency of operations.-Improving quality of product.-Training and supervision of staff. -Reporting to ownership on daily and monthly sales and expenses.

Duties including running day to day staff operations, quality control, inventory maintenance, supervision and training of staff. 1 y full time, then on as casual basis.

-Costing -Day-to-day operations -Researching of new products. -Hiring and development of staff. -Improvement of all reporting and tracking.

Duties including coordinating high volume lunches, ensuring quality of product, costing, organization of daily operations, and inventory maintenance.