Michael Jemiseye Email & Phone Number

Edinburgh, Scotland, GB

Edinburgh, Scotland, United Kingdom

United Kingdom

• Elicits problem statements and developing plans to address them with a view to achieving operational efficiency, reducing or removing duplication and cost, and improving customer experience and service delivery.
• Facilitates cross-functional relationship to aid the understanding of problems, and re-engineering of processes.
• Accurately collates and analyses data from multiple sources and presenting findings to support business decision.
• Supports and contributes to the development of business cases while clearly documenting and communicating business, functional and non-functional requirements to relevant business and technical stakeholders.
• Contributes to the identification of cross-division and company improvements by proactively sharing problems, challenges and areas for improvement.

• Processes all orders and prepares quotes and related order requests from customers daily via email, fax or phone calls.
• Promptly escalates customer and service issues to the technical team or other members of the product team
• Assists customers with product-related services and provides necessary information concerning tax-related matters.
• Accurately updates customer information in the company database and devises strategies to increase client database.
• Conducts routine checks on customer profiles when requested by taxpayer and adheres to GDPR of all tax payers.
• Log customer complaints and find solutions within determined time frames; list suggestions made and analyse for validity and possible implementation and resolution.

Motherwell, Scotland, United Kingdom

• Provided outstanding customer service, guaranteed customer satisfaction and documented correct information about customer’s account.
• Professionally communicated with customers and ensured first-class service delivery via telephone and email.
• Effectively demonstrated strong product knowledge to ensure all customer queries were answered correctly.
• Expertly took ownership of the customer experience by providing excellent service while achieving key targets.
• Delivered high levels of process control and security, including GDPR compliance while ensuring compliance with quality standards.
• Handled complex client issues accurately, efficiently and appropriately documented and recorded transactions according to company policy and procedures.

Surulere

• Provided advisory roles to customers regarding operational policies and procedures concerning the available investment products and opportunities offered to customers by the bank.
• Ensured operational compliance in daily processes through maintenance of adequate transaction documents.
• Liaised with internal operational departments to provide swift dispute resolution to client queries.
• Processed fund transfer requests between accounts, cheque payments and timely evacuation of cash for Tellers.
• Responsible for fixed deposit processing (booking, liquidation and maintenance) and pay direct processing (revenue collection and posting).
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.

• Managed digital marketing initiatives in accordance with consumer targets and utilised effective marketing techniques to increase brand recognition.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Recognised and resolved compound problems affecting upper-level management and business initiatives.
• Protected top-priority accounts by employing effective sales and marketing techniques.
• Analysed market trends in consumer industries to implement appropriate marketing and sales methods.
• Employed effective problem-solving techniques, increasing client satisfaction ratings.

Customer Manager

Scqf Level 9, Data Analytics For Business Decision Making, Scqf Level 9

Bachelor'S Degree, Economics