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@capsilon.com
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2 phones found area 877 and 415
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LinkedIn matched
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Michael Jepsen is listed as Customer service management / Operations and process management / Administration management / People management with high employee satisfaction based in Copenhagen, Capital Region of Denmark, Denmark. AeroLeads shows a work email signal at capsilon.com, phone signal with area code 877, 415, and a matched LinkedIn profile for Michael Jepsen.
Michael Jepsen previously worked as Customer Center Manager at Din Familie Jurist and Business Development Consultant at Mpj Eksekvering. Michael Jepsen holds Lean Management, Six Sigma, Management, Project Management, Akademiuddannelse from Akademiuddannelse Lederne.
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AeroLeads found 1 current-domain work email signal for Michael Jepsen. Compare company email patterns before reaching out.
Med afsæt i seneste 13-års ansættelser som Kundecenterchef og Salgschef har jeg opnået solid erfaring inden for kundeservice, procesoptimering, salg, projektledelse samt personaleledelse af ledere, specialister, nøglemedarbejdere og nyansatte, og kan bidrage med følgende kompetencer: I lead, develop and motivate people, I control processes, tools and tasks, in a world in constant change. I am focused on customer and employee experiences, strategic goals, commercial goals, improvement and collaboration across departments / stakeholders / people, in order to deliver experiences and results that make a difference.I have experience in leading, coaching, motivating and developing, specialists, millennials, experienced people, new employees, as well as experience in leading managers.In my various areas of expertise, it is management, customer service, process optimization, employee satisfaction, and sales that I am most passionate about. As a person I am, empathic, dedicated, focused, ambitious, with strong personal values.I am a strong leader and communicator with good collaboration skills, which is why I succeed in management, service, sales, projects, changes, people and goals.SPECIAL COMPETENCESManagement, of people, teams, departments, projectsAdministratively strong, with multitasking capability Extensive experience with planning, operation and general executionSales specialistCustomer service specialistDocumentation and reporting
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Copenhagen Metropolitan Area
Responsible for customer center, operation, sales and optimization, later event responsible for holding 500+ events per year. (45,000 guests)Coaching and development of advisersSales optimization/Budget achievementOperational management and execution of strategyProcess optimization of IT and businessLectures, educate, motivate and execute at lectures (lead generation)
Capital Region, Denmark
Consultant service within operations, economics, customer service, sales, process optimization, strategy and execution. (crypto currency companies)
Amesto Solutions, delivers ERP - CRM - BI systems to Danish companies, with Cloud and SaaS solutions.Responsibilities / tasks:Introduce concept- and solution sales Introduce Visma's cloud solution Visma.net to new and existing customersSales of CRM / Superoffice as a cloud solutionManagement of sales and marketing activitiesResults:Introduction of solution sales as a concept for salesCertified and advisor for Visma.netCustomer-oriented activities within Visma.net, CRM and BI
Copenhagen Area, Capital Region, Denmark
Visma e-conomic delivers accounting system / erp systems to small and medium-sized companies in Denmark, Norway, Sweden, Finland, as well as solutions for the Auditing industry with focus on automation and AI.Responsibilities / tasks:Establishment of sales team with focus on value-creating solution salesMaintaining and developing customers / partners (auditing industry)Maintaining and expanding turnover of 160 million per yearSales responsibility for Denmark, Norway, Sweden, FinlandDevelop employee satisfaction, coaching and motivationLink between customers, development and the businessResults:Increased revenue and earnings quarter after quarter (partners / auditors)Developed the business with additional productsOngoing intake of new customers, as well as maintaining and development of existing partners.Continuous development of the concept “solution sales” Highest employee satisfaction in the entire company.
Copenhagen, Capital Region, Denmark
Visma e-conomic delivers accounting systems / erp systems to small and medium-sized companies in Denmark, Norway, Sweden, Finland, as well as solutions for the auditing industry with a focus on automation and AI.Responsibilities / tasks:Development of support and service, from offline to online (DK / UK)Increase customer satisfactionRetain and develop customersProcess optimize support (do more with less)Project managementChange management Management of the debtor finance departmentResults:Development and management of 40 employees, 3 team leaders (from 8 employees and 20,000 customers to 100,000 customers)Transformation from offline to online supportDevelopment from 2 to 8 support channels(phone,email, chat, forums, online courses, wikipedia, physical training, proactive service.)Retention, retain customers , before they thought of leaving the company (data-driven)Introduction of KPI, Metric and thereby perform data-driven decisionsChange management through 2 acquisitions, and optimization of processes.NPS customer recommendation rate (Denmark / England) relational 42 NPS score chat 65 NPS score telephone 72 NPS scoreAutomation of invoicing routines, as well as payment routines (reduction 2 weeks per quarter)Successful project management of the company's largest project, which affected 100,000 customers and all employees.Liaison between customers, development and the businesshighest employee satisfaction in the company
Copenhagen, Capital Region, Denmark
Visma e-conomic delivers accounting system / erp systems to small and medium-sized companies in Denmark, Norway, Sweden, Finland, and solutions for the Auditing industry with focus on automation and AI.Responsibilities / tasks:Maintain and develop customers (Auditing industry)Training of Auditors in accounting systemIncrease revenue and earningsBeat C5 in relation to sales and distribution.Sales responsibility for DenmarkLink between customers, development and the businessResults:Increased customer access and revenue and earnings (partners / auditors)Increased customer satisfaction through training and dialogueBecame more known and used than C5 accounting systemProduct improvements developed on customer / my recommendationsPlanned and executed trade fairs, events etc.
Six sigma, yello belt
The Process Leadership training consist of eight different modules where you will receive training in; • Personal leadership • Practical.
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Michael Jepsen is listed as Customer service management / Operations and process management / Administration management / People management with high employee satisfaction.
AeroLeads has found 1 work email signal at @capsilon.com for Michael Jepsen.
AeroLeads has found 2 phone signal(s) with area code 877, 415 for Michael Jepsen.
Michael Jepsen is based in Copenhagen, Capital Region of Denmark, Denmark.
Michael Jepsen has worked for Din Familie Jurist, Mpj Eksekvering, Amesto Solutions Danmark, Visma E-Conomic, and E-Conomic International.
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Michael Jepsen holds Lean Management, Six Sigma, Management, Project Management, Akademiuddannelse from Akademiuddannelse Lederne.
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