Michael Jerome Robert Singh Email & Phone Number

South Africa

Promoted from Sales Assistant to Area Sales Manager:After a dedicated and strategic career growth plan within the company, I have achieved one of my key goals: to be customer and prospect-facing as an active seller of our solutions.- CRM Management: Overseeing local, national, and international customer relationships to maintain promising pipelines and ensure data accuracy.- Revenue Generation: Driving income from existing customers while actively generating new leads to expand our client base.- Tailored Solutions: Traveling across South Africa and internationally to deliver customized solutions that meet the unique needs of each prospect.- Engaging Presentations: Actively presenting our solutions to all levels within logistics companies, fostering strong relationships and understanding.- Foreign Currency Sales: Successfully selling Transportation Management Systems (TMS) in foreign currency (€), adapting to diverse market needs.

South Africa

Promoted from Sales Executive, where responsibilities focused solely on booking meetings, to Sales Assistant:Working closely with the Area Sales Manager to:- Understand customer requirements, challenges, and logistics software processes.- Configure a Transportation Management System (TMS) based on business-specific requirements, as no two logistics companies operate in the same manner, for tailored product demonstrations.- Organize local, national, and international meetings with effective cost-planning techniques.- Manage administrative tasks, including lead reporting and customer meeting documentation.- Conduct post-demo follow-ups to address customer questions and ensure engagement.- Assist the sales department with various sales-related activities to boost team efficiency.

South Africa

Initiated the sales process by establishing first contact with prospects on a local, national, and international level to build a strong sales pipeline- Efficient in booking client meetings and managing calendars.- Skilled in contacting prospects and securing appointments.- Proficient in maintaining client databases and follow-ups.- Experienced in handling daily administrative tasks and paperwork.- Strong verbal and written communication for client interactions and internal coordination.

City Of Johannesburg, Gauteng, South Africa

- Increased customer satisfaction by providing exceptional customer service- Understood customer expectation and managed complaints ensuring a positive dining experience- Increase business sales through effective upselling- Collaborated with team members and mentored new employees

City Of Johannesburg, Gauteng, South Africa

- Increased customer satisfaction by providing exceptional customer service- Understood customer expectation and managed complaints ensuring a positive dining experience- Increase business sales through effective upselling- Collaborated with team members and mentored new employees

City Of Johannesburg, Gauteng, South Africa

Complience Of COVID Protocol & Procedures

City Of Johannesburg, Gauteng, South Africa

- Operations & Team Leadership Skilled in overseeing daily operations, managing teams, and ensuring smooth service flow.- Customer Satisfaction Dedicated to delivering excellent dining experiences and resolving guest concerns.- Cost Control & Profitability Experienced in managing budgets, reducing costs, and driving revenue growth.

City Of Johannesburg, Gauteng, South Africa

- Effectively drove increased revenue through strategic cross and upsell initiatives.- Identified trends and customer behavior to enhance visual merchandizing- Drove team collaboration through proactive initiatives with increased team moral also resulted in achievement of team KPI's

Pietermaritzburg, Kwazulu-Natal, South Africa

- Data Capturing- Financial Assistant- Administration