Michael John Alcantara Email and Phone Number

❖Provides Technical and Software Support through Helpdesk/Ticketing System(Remedy), Chats, Remote Desktop (RDP, ZOHO), and Emails.❖Responsible for ACTIVE DIRECTORY /SCCM Package Deployment/Monitoring.❖ Responsible for Installing and configuring various hardware and software.❖ Responding to tickets in accordance with SLA guidelines❖ Record, track, and document the help desk request problem solving processincluding actions taken through to the final resolution❖… Show more ❖Provides Technical and Software Support through Helpdesk/Ticketing System(Remedy), Chats, Remote Desktop (RDP, ZOHO), and Emails.❖Responsible for ACTIVE DIRECTORY /SCCM Package Deployment/Monitoring.❖ Responsible for Installing and configuring various hardware and software.❖ Responding to tickets in accordance with SLA guidelines❖ Record, track, and document the help desk request problem solving processincluding actions taken through to the final resolution❖ Respond in timely manner to requests and issues❖ Responsible for Repairing and replacing equipment as needed❖ Responsible in Providing onsite and remote support to end users❖ Responsible for Assisting new hire/ OJT’s training for basic IT needs.❖ Responsible for the Set up of new workstations for users (deployingequipment, checking over account setups).❖ Responsible in Resolving Tier 1 & Tier 2 support tickets❖ Responsible for coordinating with various Support Groups such as Network,Server, Global security Teams as needed to resolve an issue.❖ Responsible for VLAN Conversion❖ Responsible in Attending Client/Operation Side Meetings❖ Responsible for attending Client IT Work At Home Refinement DesktopAudits in line with clients policy.❖ Responsible for the deployment of new applications as per requested by ITService Delivery Manager.❖ Responsible in Troubleshooting various Operations software/Applications❖ Responsible for attending Operation Outages with various Support Groups.❖ Responsible in IT Asset Inventory Monitoring/Deployment Show less

❖ Provides Technical and Software Support through Helpdesk/TicketingSystem, Chats, Remote Desktop, Anydesk, and Emails.❖ Provides Monitoring and Admin Reports❖ Responsible for Creation of How To’s (Infographics)❖ Responsible for Creation of System Manuals and Trouble Shooting Guides forEnd users❖ Responsible for some IT System Development like Basic Inventory and AssetMovement System.❖ Responsible for Asset Management of Las Pinas, Palawan, Mindoro andCavite… Show more ❖ Provides Technical and Software Support through Helpdesk/TicketingSystem, Chats, Remote Desktop, Anydesk, and Emails.❖ Provides Monitoring and Admin Reports❖ Responsible for Creation of How To’s (Infographics)❖ Responsible for Creation of System Manuals and Trouble Shooting Guides forEnd users❖ Responsible for some IT System Development like Basic Inventory and AssetMovement System.❖ Responsible for Asset Management of Las Pinas, Palawan, Mindoro andCavite Branch❖ Responsible for Vendor Relationship for Ordering IT and Admin Peripherals.❖ Responsible in Monitoring/Maintaining Assets of the Company❖ Responsible for IT Procurement in line with the company IT ProcurementPolicies❖ Responsible for Manual Updating various Company System in Sellers (End-user) SFA Devices. Show less

❖ Responsible for the Installation and Setup of POS Hardware, Servers, AccessPoints, and other IT Peripherals such as Printers and scanner etc. in All AlfamartStores in NCR, Calabarzon.❖ Provides Technical and Software Support through Helpdesk, Chats, RemoteDesktop, Anydesk, Ultra VNC Viewer, Teamviewer and Emails.❖ Responsible for the Installation/Setup of Network in All Alfamart Stores inNCR, Calabarzon.❖ Conducts Store Visit/ On-site visit in every stores Alfamart… Show more ❖ Responsible for the Installation and Setup of POS Hardware, Servers, AccessPoints, and other IT Peripherals such as Printers and scanner etc. in All AlfamartStores in NCR, Calabarzon.❖ Provides Technical and Software Support through Helpdesk, Chats, RemoteDesktop, Anydesk, Ultra VNC Viewer, Teamviewer and Emails.❖ Responsible for the Installation/Setup of Network in All Alfamart Stores inNCR, Calabarzon.❖ Conducts Store Visit/ On-site visit in every stores Alfamart in NCR,Calabarzon.❖ Deploys/Setup SDWAN network setup, Proxy and Isolates IP Conflict inAlfamart Stores❖ Responsible for Troubleshooting/Re-Imaging of windows OS using AcronisTrue Image and Deploying various Application Patches in Alfamart Stores❖ Responsible for the Managing/Troubleshooting Critical Problems ofDatabases such as Data Corruption or Data Restoration of POS and Server of Stores❖ Responsible for the Monitoring of Critical/Important Application of thecompany for the smooth daily activities❖ Provides Raw Data as per request by other Department❖ Responsible for the checking of Automatic Generated Reports to be send tothe Top Executive of the Company❖ Responsible for the creation of Basic Daily Reports of the Company❖ Create and Execute Batch Files for the Automation of Task❖ Responsible for the processing of SMAC and Sales Invoice of Stores Show less