• Develop and execute a clear and comprehensive strategic plan that aligns with the company's goals and mission.• Identify emerging market trends, competitive threats, and opportunities to adapt strategies accordingly.• Implement best practices to streamline processes and enhance overall operational performance.• Analyse financial reports and key performance indicators to make data-driven decisions.• Lead, mentor, and inspire a diverse team of professionals to achieve their full potential.• Foster a positive work environment that encourages collaboration, innovation, and employee growth.

• Developing and leading of the Supply Chain Management of multiple distribution centers in the areas order management, including customer satisfaction, materials management, production planning, and physical logistics. • Execution of process analyses and projects within the Supply Chain Management organisation to continuously optimise costs, delivery performance and inventories.• Implementation of standards in cooperation with regional and Group SCM.• Control of all relevant Supply Chain Management processes and reporting of KPIs.• Close cooperation with sales, purchasing, production areas and the workers.• Coordination and optimisation of delivery and supply relationships with internal and external partners.• Perform all company business in accordance with internal and external regulations, especially health and safety rules, trade compliance rules, company policies and procedures.

• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.• Manage, develop, coach, control and motivate the sales team to develop their skills to ensure that a high professional standard is achieved and monthly sales target and KPI’s are met.• Provide on the ground support for the sales team as they generate leads and close deals.• Develop, maintain, and execute territory plans for the sales team.• Prepare monthly reports for management detailing the sales team’s progression toward their KPI’s and sales budgets.

• Build new and maintain strong relationships with key customers within territory.• Service existing accounts, obtain orders, and establish new accounts by planning and organising daily work schedule to call on existing and/or potential customers.• Co-ordinate sales action plans for individual sales team members to assist them in achieving their sales budgets.• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly & annual territory analysis.• Maintain historical information on territory and customer sales.

• Managing the entire product line life cycle from strategic planning to tactical activities.• Specifying market requirements for current and future products by conducting market research.• Driving a solution set through market requirements, product contract and positioning.• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.• Analysing potential partner relationships and market industries for the product.

• Maintain relationships with key customers within my territory.• Discuss product features & benefits of the NORMA product range to my customers.• Monitor competitors’ activities by gathering current marketplace information on pricing, product ranges, new products, delivery schedules, merchandising etc.• Using CRM as part of my daily function.• Resolve customer complaints by investigating problems, developing solutions, and making recommendations.

• Handle complaints provide appropriate solutions and alternatives within the time limits.• Keep records of customer interactions, process customer accounts and file documents.• Assist with placement of orders, refunds, or exchanges.• Place or cancel orders.• Keep records of customer interactions, process customer accounts and file documents.

• Receive incoming shipments of goods, inspect them for quality, and verify their accuracy against order documentation.• Perform regular stock counts and reconciliations to ensure inventory accuracy.• Pack items securely and label them correctly for shipping.• Assist with loading and unloading trucks for incoming and outgoing shipments.• Ensure that only high-quality items are stocked and shipped to maintain customer satisfaction.