Michael John Doukakis Email & Phone Number

Australia

• Develop and execute a clear and comprehensive strategic plan that aligns with the company's goals and mission.
• Identify emerging market trends, competitive threats, and opportunities to adapt strategies accordingly.
• Implement best practices to streamline processes and enhance overall operational performance.
• Analyse financial reports and key performance indicators to make data-driven decisions.
• Lead, mentor, and inspire a diverse team of professionals to achieve their full potential.
• Foster a positive work environment that encourages collaboration, innovation, and employee growth.

Australia

• Developing and leading of the Supply Chain Management of multiple distribution centers in the areas order management, including customer satisfaction, materials management, production planning, and physical logistics.
• Execution of process analyses and projects within the Supply Chain Management organisation to continuously optimise costs, delivery performance and inventories.
• Implementation of standards in cooperation with regional and Group SCM.
• Control of all relevant Supply Chain Management processes and reporting of KPIs.
• Close cooperation with sales, purchasing, production areas and the workers.
• Coordination and optimisation of delivery and supply relationships with internal and external partners.

Australia

• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Manage, develop, coach, control and motivate the sales team to develop their skills to ensure that a high professional standard is achieved and monthly sales target and KPI’s are met.
• Provide on the ground support for the sales team as they generate leads and close deals.
• Develop, maintain, and execute territory plans for the sales team.
• Prepare monthly reports for management detailing the sales team’s progression toward their KPI’s and sales budgets.

Australia

• Build new and maintain strong relationships with key customers within territory.
• Service existing accounts, obtain orders, and establish new accounts by planning and organising daily work schedule to call on existing and/or potential customers.
• Co-ordinate sales action plans for individual sales team members to assist them in achieving their sales budgets.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly & annual territory analysis.
• Maintain historical information on territory and customer sales.

Australia

• Managing the entire product line life cycle from strategic planning to tactical activities.
• Specifying market requirements for current and future products by conducting market research.
• Driving a solution set through market requirements, product contract and positioning.
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
• Analysing potential partner relationships and market industries for the product.

Australia

• Maintain relationships with key customers within my territory.
• Discuss product features & benefits of the NORMA product range to my customers.
• Monitor competitors’ activities by gathering current marketplace information on pricing, product ranges, new products, delivery schedules, merchandising etc.
• Using CRM as part of my daily function.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations.

• Handle complaints provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents.
• Assist with placement of orders, refunds, or exchanges.
• Place or cancel orders.

Australia

• Receive incoming shipments of goods, inspect them for quality, and verify their accuracy against order documentation.
• Perform regular stock counts and reconciliations to ensure inventory accuracy.
• Pack items securely and label them correctly for shipping.
• Assist with loading and unloading trucks for incoming and outgoing shipments.
• Ensure that only high-quality items are stocked and shipped to maintain customer satisfaction.

Excellence In General Management, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General

Education record

Activities and Societies: Secondary Collage

Graduate Diploma In Management, Business Administration And Management, General, D