Michael John Firth Email & Phone Number

Edinburgh, United Kingdom

I effectively manage 70 employees reporting to me as the duty manager with specific responsibility of the 15 strong card room team. I am responsible for overseeing the day-to-day running of all casino operations overseeing Gaming, Cash Desk, Card Room, Food & Beverage, Reception and Facilities; engaging customers and building rapport to encourage repeat business and brand loyalty; ensuring compliance to all legislation including the gambling act and LCCP’s, food standards agency, anti-money laundering and local authority licence and conditions as well as internal audits; assisting customers with complaints seeking solutions in a timely manner; creative problem solving when any issues arise. I have strategic planning responsibility for the card room department using peak demand forecasting to compiling work schedule for my team operating a 24/7 business; conducting yearly appraisals with quarterly reviews. My biggest priority is ensuring that the site runs smoothly and that all issues were addressed in a timely manner.

Southend On Sea, United Kingdom

Duties include the day-to-day running of all casino operations overseeing Gaming, Cash Desk, F&B, Reception and Facilities. Engaging customers and building rapport to encourage repeat business and brand loyalty. Using peak demand forecasting to compiling work schedule for my team operating a 24/7 business. Conducting yearly appraisals with quarterly reviews. Assisting customers with complaints seeking solutions in a timely manner. Ensuring compliance of Food standards agency, anti-money laundering and local authority license and conditions as well as internal audits.

Southend On Sea, United Kingdom

Day-to-day running of all casino operations as the Duty Manager. Overseeing gaming department and delivering to company target. Using peak demand forecasting to compiling work schedule for my team operating a 24/7 business.

Southend On Sea, United Kingdom

Managing the gaming floor and distributing resources according to demand. Engaging and developing a high performing team providing a fantastic customer experience.

Southend On Sea, United Kingdom

Ensuring games are dealt in accordance with procedures and laws, assisting croupiers to improve game efficiency, providing great customer service to encourage brand loyalty.

Southend On Sea, United Kingdom

A proficient dealer in the following table games: Roulette (both European and American), All Blackjack Games (including Regular, Spanish, Face-up and Single deck) Texas Hold'em Poker, Craps and Table Poker Games (including Three Card, Let It Ride and Caribbean Stud.)

Dealing and explaining games to new customers, providing a tailored customer service to international guests. Cash handling and bulk accounting in accordance of company procedures.

Dealing and explaining games to new customers, providing a tailored customer service to international guests. Cash handling and bulk accounting in accordance of company procedures.

Edinburgh, United Kingdom

Ensuring games are dealt in accordance with procedures and laws, assisting croupiers to improve game efficiency, providing great customer service, effectively handling customer disputes.

Edinburgh, United Kingdom

Supervising the team to deliver to specific company standards. Adapting service to international customers.

Uphall, West Lothian

Working in a busy local itailain restaurant. Duties included preparing, cooking and plating food. Ensuring complaince with H&S through cleaning tasks. Assisting the Head Chef with all kitchen tasks