Michael Ryan Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Staying competitive requires more than just keeping up with technology – it's about harnessing its full potential. Are inefficient or manual processes slowing down your operations? Are disconnected systems causing communication bottlenecks? Is customer relationship management falling short of expectations? These are the challenges that many businesses face, and this is where we step in. Simplifying complexity is our forte and what we excel at!

Successful Zoho CRM implementation of a fully customised financial services system.

Brisbane, Queensland, Australia

• Reviewed existing processes, platforms and systems, gathered requirements from stakeholders and developed a multistage, multiyear, strategic roadmap for the future technology platform.• Performed a buy or build exercise to determine the best course of action for the future technology platform.• End to end project management of multiple concurrent projects involving both internal and external resources using a hybrid waterfall/agile methodology.• Appointment of vendors and management of vendor relationships and key partnerships.• Implemented and customized the Zoho ONE suite using Zoho CRM as the main customer management platform.• Implemented a new off the shelf AMS and developed an end-to-end business process incorporating internal processes along with the requirements from the new AMS with data synced to Zoho CRM in real time via REST API’s.

Brisbane, Queensland, Australia

Helping Amfin to become a digital leader in the finance field.

Brisbane, Queensland, Australia

• Built a high-performing shared services team serving five business units across Australia and New Zealand aligned with overall company strategy and business goals. • Directed project to deliver an entire Buy Now Pay Later and eCommerce retail solution for Gimmie from inception to operation in six months. This involved a mixture of SaaS products, bespoke application development, ecommerce website development, Zoho CRM implementation and customization, API development and integration along with building business processes from the ground up.• Supported Mr. Rental NZ franchise in the migration and implementation from a legacy Microsoft AX rental system to a new ERP.• Directed development of IT solutions for Solv’d, a business providing new home staging and logistics. • Identified opportunities to reduce IT spend, including negotiating vendor contracts, optimising processes, leading rollout of a VOIP system across Australia and New Zealand, and strategically allocating resources. Slashed annual costs to a quarter of original IT spend.

Brisbane, Queensland, Australia

• Created a multi-year IT strategy, vision, and roadmap to modernise the company’s operations and processes.• Formed and chaired IT Committee with senior leadership across all departments to improve cross-departmental communication, project management, and governance.• Oversaw development and execution of IT projects aligned with the multi-year IT strategy. Ensured projects were on-time, within budget, and utilised resources effectively.• Led a project to unify all company data from multiple sources and formats for domestic and international airports into one system to provide a single source of the truth. Efforts improved company operations as well as customer and employee satisfaction.• Developed and executed IT strategy focused on improving processes and reducing company spend.• Implemented an in-house, web-based Electronic Rostering and Timesheet System which was integrated with several core systems and met CASA regulatory compliance requirements.• Developed an RFP for a major software upgrade project to the Maintenance and Repair Organisation which resulted in a business case for presentation to the Board of Directors for approval.

Brisbane, Queensland, Australia

Managed projects for a variety of clients worldwide including Alliance Airlines, NBN, CSG, and others. Oversaw business analysis, technical architecture, and data modelling to develop custom solutions. Select projects include:Alliance Airlines► Conducted audit of Alliance Airline’s IT systems. Developed strategy and future roadmap for the company’s executive leadership team. ► Maintained and supported a mission-critical, in-house developed application that integrated all core systems.► Designed and developed critical web applications using modern web development tools and techniques.NBN Co. Ltd.► Oversaw technical architecture, design and data modelling of all database components related to the Enterprise Location Management System (ELMS).► Directed successful data migration from NBNCo physical network inventory system to ELMS database. ► Designed and developed high-performance bulk data load processes.CSG Ltd.► Spearheaded technical project to design and develop a sales and marketing Data Warehouse and support company’s digital transformation. ► Identified problems and debugged company’s ERP system which improved staff satisfaction, reduced FTE requirements, and increased company revenue. ► Led upgrades and improvements to the company’s contracts billing engine, invoice reporting system, and instance of Salesforce.Lime Intelligence► Designed, developed and supported a website hosted in AWS to provide business intelligence and reporting for airports using modern web development tools and techniques.

Brisbane, Queensland, Australia

► Designed and executed strategic and detailed project plans. Developed project documentation and oversaw risk management and quality assurance.► Managed project and developed Reference Address Database system.► Directed Address Database Interface project. Oversaw project end-to-end, delivering project ahead of schedule and below budget.► Produced bid for a project to develop software to reduce rejection of poor mail piece images. ► Built strategic partnerships with internal and external stakeholders to effectively drive projects.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

London, England, United Kingdom

London, England, United Kingdom

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Reading, England, United Kingdom

London, England, United Kingdom

Brisbane, Queensland, Australia

Bachelor Of Applied Science - Basc, Computer Science

Diploma Of Applied Science, Computing