Michael Johnson Email & Phone Number

Dallastown, Pa

• Work remotely for a Weston, FL based company that delivers HR, payroll, talent, time and labor management solutions.• Take calls from partners to troubleshoot payroll and software issues.• Provide in-depth support via phone, email or remote sessions for UltiPro. • Deliver solutions by identifying problems, researching answers, and going through corrective steps.• Enter and maintain customer call problem/description detail into CRM• Resolve all customer issues and make quality decisions as a subject matter expert.

Lancaster, Pa

• Maintain an assigned base of 120 clients.• Provide customer service support and resolve client issues and concerns. • Establish and maintain a positive working relationship with clients.• Maintain a working knowledge of the Evolution software.• Interact with client base via telephone, and/or email to obtain data including hours worked, salary adjustments, special payments and employee deductions.• Accurately key all payroll related data necessary to process client payrolls.• Ensure deadlines are met and payrolls/ reports are produced accurately.• Provide client training by explaining the various reports and products available via Evolution.• Prepare and file tax returns for various agencies.

Owings Mills, Maryland

• Responsible for paying Comprehensive Payroll client associates including reviews and processing of all Human Resources and payroll-related associate data including new hires, terminations, leaves of absence, wage changes, transfers, and other changes.• Imported external pay files into the payroll database.• Performed pre-production audit for each pay group prior to release.• Completed processing cycle for each pay group on release day.• Performed post-production maintenance and audit to prepare for next processing cycle.• Audited payroll output and provided recap.• Utilized existing standard reports libraries to assist with internal auditing.• Created custom reports as needed and maintained the integrity and confidentiality of payroll database.• Processed job cost, multi-state and multi jurisdiction payrolls.• Issued and updated manual checks and reversals.• Provided World Class Service/Payroll Customer Support to client base.• Ensured timely resolution of outstanding payroll and employee issues.• Handled pay groups with a high volume of associate transactions.

Owings Mills, Maryland

• Provided quality customer service to all clients.• Maintained a high rate of client retention through quality service.• Contacted clients daily to obtain information for payroll production.• Maintained payroll schedules with 325 clients.• Prepared and filed tax returns.• Resolved all clients’ questions and problems in a timely manner.• Entered all payroll data necessary to process and meet client’s payroll schedules.• Maintained knowledge of the payroll processing system and changes in payroll tax laws.• Corresponded with federal, state and local tax agencies on behalf of clients to resolve issues.

Owings Mills, Maryland

• Answered client questions regarding payroll and HR products.• Ensured clients were utilizing appropriate ADP processing procedures.• Resolved client issues relating to product capability and client product knowledge. • Maintained effective client communications to ensure client satisfaction • Ensured that all accounting and auxiliary system requirements are met (e.g. W-2’s, tax filing, banking requirements, benefits, stock, and pension record keeping).• Issued and updated manual checks.• Processed check reversals as necessary. • Processed job cost, multi-state and multi jurisdiction payrolls.

Owings Mills, Md

• Provided quality customer service to all clients.• Maintained a high rate of client retention through quality service.• Contacted clients daily to obtain information for payroll production.• Maintained payroll schedules with 325 clients.• Prepared and filed tax returns.• Resolved all clients’ questions and problems in a timely manner.• Entered all payroll data necessary to process and meet client’s payroll schedules.• Maintained knowledge of the payroll processing system and changes in payroll tax laws.• Corresponded with federal, state and local tax agencies on behalf of clients to resolve issues.

Baltimore, Maryland

• Updated member enrollment segments and provider information in company’s network system.• Delivered and picked up packages from various businesses.• Delivered all incoming faxes to appropriate parties• Maintained adequate inventory of supplies

Justice Studies

Education record