Michael Johnson Email & Phone Number

Chester, Pennsylvania, United States

- Verify in-home appointments for our outside sales team through daily inbound and outbound calls- Ensure data accuracy and project qualifications - Retain appointments through a scripted sales process that includes rebuttals, up-selling, and cross-selling

• Developed relationships with prospective and existing customers • One call closing; B2C in home sales• Delivered interactive sales presentations on exterior home remodeling products• Participated in ongoing sales training and closer camps on a weekly basis• Achieved desired metrics in net monthly and quarterly volume, closing percentage, average sale price, and customer decline percentage

Chester, Pennsylvania

• Lead a team of five Inside Sales Agents. • Facilitated weekly trainings, call reviews, script reviews, and weekly team meetings• Analyzed call to set conversions, lead source performances, and dial to connect percentages. • Created strategic call campaigns to increase lead generation

Chester, Pa

• Daily inbound and outbound calls inquiries to potential new customers and returning customers• Delivered a systematic scripted call process to customers focused on overcoming objections, upselling, and one call closing• Generated qualified leads for Powers outside sales division• Exceeded daily call handling quotas and monthly lead generation metrics

Sharon Hill, Pennsylvania

• Responsible for the daily supervision, planning, and implementation of Recreation Therapy services at an adult day program.• Supervised recreation aides that provided daily recreation services to seniors in a community based setting.• Conducted Initial and Bi-Annual Assessments and documented participant’s information in the TruChart Electronic Health Record database.• Developed and implemented a monthly activities calendar, attended monthly operations meetings and facilitated bi-weekly team meetings.• Responsible for compliance with CMS and DPW Adult Day mandated regulations.

Greater Philadelphia Area

• Assisted in managing the day to day operations of four residential community living arrangements.• Facilitated individual support plans, including the planning, implementation, and evaluation of annual plans.• Documented monthly and quarterly outcome reports and submitted them to a case manager.• Responsible for documenting patient information related to their yearly plan into the HCSIS system to meet state and federal regulations.• Responsible for annual licensing and inspection in adherence with the standards of the Department of Public Welfare.• Responsible for the supervision of four individual teams of direct support professionals.

Bachelor Of Science (B.S.), Therapeutic Recreation/Recreational Therapy

Education record