Michael Johnson Email & Phone Number

Chester, Pennsylvania, United States

- Verify in-home appointments for our outside sales team through daily inbound and outbound calls- Ensure data accuracy and project qualifications - Retain appointments through a scripted sales process that includes rebuttals, up-selling, and cross-selling

• Developed relationships with prospective and existing customers
• One call closing; B2C in home sales
• Delivered interactive sales presentations on exterior home remodeling products
• Participated in ongoing sales training and closer camps on a weekly basis
• Achieved desired metrics in net monthly and quarterly volume, closing percentage, average sale price, and customer decline percentage

Chester, Pennsylvania

• Lead a team of five Inside Sales Agents.
• Facilitated weekly trainings, call reviews, script reviews, and weekly team meetings
• Analyzed call to set conversions, lead source performances, and dial to connect percentages.
• Created strategic call campaigns to increase lead generation

Chester, PA

• Daily inbound and outbound calls inquiries to potential new customers and returning customers
• Delivered a systematic scripted call process to customers focused on overcoming objections, upselling, and one call closing
• Generated qualified leads for Powers outside sales division
• Exceeded daily call handling quotas and monthly lead generation metrics

Sharon Hill, Pennsylvania

• Responsible for the daily supervision, planning, and implementation of Recreation Therapy services at an adult day program.
• Supervised recreation aides that provided daily recreation services to seniors in a community based setting.
• Conducted Initial and Bi-Annual Assessments and documented participant’s information in the TruChart Electronic Health Record database.
• Developed and implemented a monthly activities calendar, attended monthly operations meetings and facilitated bi-weekly team meetings.
• Responsible for compliance with CMS and DPW Adult Day mandated regulations.

Greater Philadelphia Area

• Assisted in managing the day to day operations of four residential community living arrangements.
• Facilitated individual support plans, including the planning, implementation, and evaluation of annual plans.
• Documented monthly and quarterly outcome reports and submitted them to a case manager.
• Responsible for documenting patient information related to their yearly plan into the HCSIS system to meet state and federal regulations.
• Responsible for annual licensing and inspection in adherence with the standards of the Department of Public Welfare.
• Responsible for the supervision of four individual teams of direct support professionals.

Bachelor Of Science (B.S.), Therapeutic Recreation/Recreational Therapy

Education record