Michael Johnson Email & Phone Number

Atlanta, GA, US

Paris, FR

As Senior Director of Operations, I led a wide range of operational areas including Merchandise, Logistics, Fraud Prevention, and more, driving innovation and excellence at Louis Vuitton! � I spearheaded key projects like the development of our iconic 160,000 sq. ft. campus and a $40M HQ renovation in Irving, TX, managing over 80 vendors and ensuring.

Bentonville, Arkansas, US

I spearheaded cross-functional teams to drive strategic growth by developing, monitoring, and adjusting strategies that aligned with key business objectives. � Partnering with stakeholders, I set ambitious goals and established policies to foster a positive workplace culture while ensuring alignment with senior management. � I led a 500-member call center.

Stamford, Connecticut, US

In my role as Senior Director of Fraud Operations, I took the lead in creating a secure and resilient environment to minimize risk across the organization. I developed and rolled out loss prevention strategies, setting up comprehensive frameworks, policies, and workflows to guard against potential threats. My work involved evaluating and approving critical.

Charlotte, NC, US

During my role as a Fraud Operations Director/Group VP, I led fraud prevention and claims operations across Atlanta, Orlando, and Bangalore, protecting SunTrust clients from risks like identity theft, account takeovers, and elder abuse.�� I drove initiatives that enhanced customer experience, retention, employee development, and compliance, boosting.

New York City, NY, US

While working as a Sr. Manager of Credentialing Operations, I led the customer onboarding process, ensuring a seamless experience for North American clients by streamlining workflows and reducing bottlenecks. � I implemented performance objectives that aligned with organizational goals, driving continuous improvement and operational efficiency. ��I.

Basking Ridge, NJ, US

Responsible for all center operations, process design, implementation, budgetary efficiency and KPI design implementation and execution. *Managed 10 Direct and 150 indirect reports and 300 Vendor Personnel across 4 centers comprised of Managers, Supervisors, Consultants, Senior Fraud Investigators, support staff and Inbound/Outbound Call Service.

Basking Ridge, NJ, US

• I reported to the Associate Director of the Verizon Global Fraud Governance & Operations. Responsibilities included call center leadership, tactical planning, training, team productivity and accountability.
• Transformed a underperforming team from worst to first
• Leveraged internal partnerships in order to achieve mission critical objectives
• Provided direction, coaching, motivation, discipline, training, mentoring, scheduling and recognition to all subordinates.
• Designed and implemented “outcome based fraud servicing”, resulting in lower repeat calls, greater customer satisfaction and increased productivity.
• Provided solutions to complex problems to upper leadership

Basking Ridge, NJ, US

• I reported to the Associate Director of the Verizon Global Fraud Governance & Operations. Responsibilities included call center leadership, tactical planning, training, team productivity and accountability.
• Transformed a underperforming team from worst to first
• Leveraged internal partnerships in order to achieve mission critical objectives
• Provided direction, coaching, motivation, discipline, training, mentoring, scheduling and recognition to all subordinates.
• Designed and implemented “outcome based fraud servicing”, resulting in lower repeat calls, greater customer satisfaction and increased productivity.
• Provided solutions to complex problems to upper leadership