Michael Johnson Email & Phone Number

North Carolina, United States

Seattle And Portland

- Drove results through analysis and implementation of processes and operational improvements. Established department objectives and key performance indicators.- Partnered with cross-functional leaders to forecast potential business changes and proactively formulate new or revised plans. Ensured departmental priorities and direction aligned with other teams’ plans/needs.- Managed department finances and budgets to drive organizational efficiency and continuous improvement. - Led 40 employees and 5 direct reports, handling personnel matters related to recruiting, hiring, training, and performance management. Exercised clear communication and created opportunities for employee self-development. Mentored multiple employees into promotions and skilled lateral roles.- Generated overall cost savings while reducing lost productivity by upgrading 20-year-old freight pay system to Oracle ERP, creating full system interactivity, better allocation, and rapid integrated reporting. - Saved Millions annually by establishing third party audit partnership with 3PA Trax, thus developing company-wide freight agreement and compliance network.- Developed and implemented cohesive business program based around Trax, saving company over $6M+ annually across technology and business hires, Carriers and IT experts. - Created freight pay and chargeback processing SOPs and training for 40 employees dispersed across six distribution facilities and two fulfillment centers.- Recovered $8M+ in vendor compliance chargebacks.- Facilitated company-wide Buyer/Merchant training supporting Routing Guide compliance, focusing on negotiating freight agreements with vendors. Secured over $7M in annual recovery from contract. - Implemented MyEZClaim carrier claims system, recovering millions annually from over/short and damages.