Michael Johnson Email & Phone Number

Morristown, Tennessee, United States

Knoxville, Tennessee, United States

Maryville, Tennessee, United States

• Primary responsibilities included overseeing the netsys team and the implementation and maintenance of the Home Office data center as well as over 125 store locations with redundant VPNs and paths to the Azure cloud space• Migrated all on premise servers to Azure• Integrated Okta iDP into existing systems and services• Oversaw and completed PCI assessments• Negotiated contracts with various IP vendors to reduce spend for internet services by thousands of dollars per month and recover overbilled amounts• Implemented configuration backup of all networking equipment within the Home Office• Streamlined network configuration at store sites to reduce network downtime as well as writing documentation to allow Tier 1 support to provide same call resolution in under 10 minutes

Maryville, Tn

Knoxville, Tennessee

Primary responsibilities include guiding TechLab engineers in existing products and technologies while also onboarding new products and technologies to enable the business to increase the value added to all sales. • Implemented a process for designing, building, and supporting OneTalk and hosted PBX solutions for customers • Providing pre and post sales Cradlepoint engineering for customers of all sizes • Providing pre and post sales VoIP engineering for OneTalk and hosted PBX customers • Coordinating and scheduling installer resources for equipment installs on customer sites

Knoxville, Tennessee

Responsible for supporting and maintaining all local and remote network infrastructure as well as any devices that may be attached.Projects:- Move to integrate company into active directory and single sign on of all services.- Deploy secured WiFi to corporate and store locations.- Integration of Microsoft StorSimple for file hosting services.- Integrated applications and services to Azure with new IaaS build-out.- Installed and configured Express Route between HQ and Azure.- Re-located HQ infrastructure to new building including overhaul of internal VLAN structure and MPLS site install/configuration.

Knoxville, Tennessee

- Responsible for providing technical assistance and support related to computer systems, hardware and software at the home office and for over 60 remote store locations. - Respond to email messages and phone calls from end users seeking help with issues that range from pricing, transactions, customer service, procedural and technical. - Install, modify and repair computer hardware and software. Including installing POS systems for all new store and updating current POS systems. - Manage and create all user ID’s for retail software, and email addresses for all corporate and management users.Projects: - Restructured POS install procedure to bring format and install times down from a few hours to under one hour. - Worked with management to organize current server rack set up to be more easily managed.

Knoxville, Tennessee

Responsible for repairing and building conveyor belts to customer specifications. Also responsible for on site installs as needed.Projects: - Sorted and organized bulk conveyor materials to reduce waste and improve inventory accuracy. - Sorted and organized gasket materials storage to reduce production times.

Performed repairs and installs of technological equipment for all departments of the hospital. Also responsible for assisting end users with any troubleshooting needs.

Kodak, Tn

Performed shift managerial duties including but not limited to inventory, end of shift counts, employee training, scheduling, as well as assuring all customers are satisfied.

Berea, Ky

Assisted the Alumni Relations department in digitizing all paper documents. Job responsibilities included ensuring that all documents scanned were clearly legible and categorized correctly for future reference.

Berea, Ky

Performed help desk type jobs including troubleshooting machines over the phone, dismantling and repairing campus machines, and setting up new machines to be readied for campus users.

Knoxville, Tennessee Area

Responsible for serving customers and keeping the buffet line stocked and clean.

Knoxville, Tennessee Area

Responsible for ensuring customers were served correctly and in a timely manner.

Knoxville, Tn

Responsible for completing orders on the grill and dressing sandwiches to customer satisfaction.

Associate Of Science (A.S.), Computer And Information Sciences, Networking

Transfer Program, Computer Science

Took four semesters of classes mostly covering general education courses and two CSIT classes before needing to return to Tennessee.