Michael Johnson Email & Phone Number

Bowmansville, New York, United States

Orchard Park, New York, United States

Orchard Park, New York

Orchard Park, New York, United States

Buffalo, Ny

•Provide exceptional customer service to all guests of the Suite Level of the First Niagara Center.•Resolve complaints and answered guest inquiries regarding services and procedures.•Assist the Suite Services Coordinator in the selection, training, supervision and evaluation of all personnel to ensure attainment of productivity and standards of customer service, company policies and procedures.

Buffalo, Ny

•Comprehend all particulars of a banquet event including the order of events, food menu and beverage requirements.•Provide beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence.•Monitor the alcohol intake of guests in accordance with the banquet hall or catering company’s service and maintain and safe and enjoyable environment for all guests.

•Collaboratively coordinate residential services and provide professional treatment and care to residents. •Facilitate group counseling and life skills training sessions in target areas of residents’ treatment plan including job hunting, banking, and budgeting money.•Communicate behavior options to residents, outlining positive and negative consequences of their choices.

Tonawanda, New York

•Conduct margin analysis, industry/market research, and in-life performance measurement to determine product demand, positioning, viability, and profitability.•Collect and prioritize product and customer requirements, defining the product vision, and working closely with manufacturers, sales, and marketing to ensure revenue and customer satisfaction goals are met.•Coordinate and build strong working relations with various internal organizations including; IT, Sales, Marketing, Product Managers, & Operations as well as support other departmental projects as needed.

Buffalo/Niagara, New York Area

•Developed and instructed lesson plans for a Spanish/English bilingual second grade classroom utilizing a diversity of district curricula and related programs.•Incorporated movement into to the reading curriculum to increase fluency scores. •Administered DIBELS assessments to evaluate students reading fluency levels.

Niagara Falls, Ny

•Ensured the safety of customers and employees while on the premises of the Seneca Gaming Corporation.•Reported to the Security Supervisor any violations, acts, or situations which are detrimental to the best interest of the Seneca Niagara Casino.•Provided exceptional customer service to patrons and communicated in a friendly and professional manner.•Observed and patrolled the banks, corridors, bars, offices, and parking lots of the Seneca Niagara Casino.

Buffalo/Niagara, New York Area

•Assessed each student and developed an individualized learning plan focused on achieving ELA and mathematics goals.•Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences. •Provided a positive environment in which students were actively engaged in the learning process.•Maintained accurate and completed records of students' progress and development.

Buffalo/Niagara, New York Area

•Built upon the academic, social and personal development of children in a safe learning environment.•Engaged selected students in academic activities using one-on-one and small group activities.•Managed behavior and resolved conflict in a developmentally appropriate manner.•Collaborated with site owner and other staff to improve the quality of services provided.

Buffalo/Niagara, New York Area

•Inventoried beverage in the HSBC Arena Beverage Room to ensure proper stocking of product.•Allocated beverage orders to various departments and bars throughout the HSBC Arena. •Acquired guest’s beverage orders and warranted delivery of product in a timely manner.•Answered inquiries and provided product knowledge of beverage to assist guests with placing orders.

Masters Of Science In Elementary Education, Elementary Education, Early Childhood Education (Concentration In American Studies), 3.78 Overall Gpa

Activities and Societies: Graduate Representative on the College Planning Council:The College Planning Council (CPC) advises and assists.

Bachelor Of Science, Criminal Justice

Associates In Arts, Criminal Justice