Michael Johnson Email and Phone Number

• Assist in managing daily workflows for a team of four• Execute and ensure successful settlement of all trades (CD’s, FX, bonds, repos, deposits, margin calls, etc.)• Ensure all trades have settled prior to deadlines / cut-off times• Implement and maintain robust controls in the confirmation, settlement, accounting and reconciliation processes• Draft, maintain and update as necessary, all Back Office policies, procedures, in-house user manuals and risk management documentation• Liaise with Relationship Managers, external service providers and other key stakeholders to resolve any issues and, when required, to establish new processes and workflows while ensuring there is no negative client impact• Perform and assist with UAT testing ensuring that deliverables are completed to required specifications and in line with agreed milestones• Perform regular reviews of payment templates / SSI’s ensuring that they are compliant with both EU and Wells Fargo regulatory requirements• Extensive experience using Euclid (Euroclear), OPICS, AQUA, Flexcube, Globus T24, Calypso, and SWIFT Alliance desktop applications• Create and maintain development plans for new starters – provide on the job training and supply Management with progress reports

• Co-managed a team of seven (three direct reports) in Deutsche Bank’s SEPA Centre of Excellence• Worked in a support role for implementation and crisis resolution• Strong knowledge of technical setups, specifically; SSI’s, booking logic and account rules• Input and updated static data information as per client’s request• Identified and suggested solutions to client queries as presented by Implementations Team• Input and updated EBA clearing partner static data information• Input Clearing Partners, Indirect Participants, updated routing tables, technical accounts, as required by CMFI Implementations• Created new payment standards containing transaction types as specified by client• Compiled monthly global statistics reports for submission to Senior Management across EMEA• Managed daily nostro reconciliation to ensure all breaks are accounted for• Provided detailed training to staff across the EMEA region via Webex, focusing on roll out of updated Static Data request forms and account rule functionality• Updated and maintained Static Data request forms through Sharepoint and ensured that all forms were current and in keeping with SEPA Engine functionality• Trained new staff and provided performance and progression reports to Management• Identified training gaps / weaknesses within the team and created individual training plans to address these needs

• Oversaw a team of seven and acted as first point of contact while Team Leader was on maternity leave (September 2012 – July 2013)• Responsible for handling email, SWIFT and telephone queries initiated by clients within Ireland, UK and the Americas• Reviewed and approved cases prepared by other staff members to ensure 100% accuracy and that the correct amount is being paid / correct action is being taken• Created / submitted payments, transfers and returns as required. Initiated investigations and ensured prompt resolution• Monitored and distributed workflow for a team of seven, to ensure timely turnaround on all client queries handled by the team• Liaised regularly with Relationship Managers to ensure clients were satisfied with the services provided, if any issues arose, ensured that they were escalated and resolved in a timely manner and to clients’ satisfaction• Closely monitored risk and ensured escalation to management when necessary• Offered innovative solutions to persistent, recurring problems, specifically; formatting of MT103’s, 202’s and 202COV’s. Suggested cross selling options when appropriate• Compiled daily, weekly, monthly and quarterly performance and volume reports as required by management• Trained and mentored new staff members