Michael Johnson Email & Phone Number

Summerville, Sc, Us

United States

Ridgeville, South Carolina, United States

Responsible for maintaining the plant-wide table runner for all new car lines. This includes working with our Agile Release Train team to determine the correct amount of test cars and critical specifications that will be included in the test build.Create and maintain the current build schedule for all new car lines to ensure each shop knows where the critical change points occur to enable a quality launch of the new model or series.

Charleston, South Carolina

Bellevue, Wa

Solved organizational administrative system issues by reviewing processes and/or researching data via query. Ensure business areas have accurate workflows documented and provide training on new processes or process changes.Identified, developed and evaluated alternative solutions encompassing a variety of automated and manual techniques.Facilitated discussions with stakeholders and subject matter experts to develop shared understanding of needs and build consensus related to… Show more Solved organizational administrative system issues by reviewing processes and/or researching data via query. Ensure business areas have accurate workflows documented and provide training on new processes or process changes.Identified, developed and evaluated alternative solutions encompassing a variety of automated and manual techniques.Facilitated discussions with stakeholders and subject matter experts to develop shared understanding of needs and build consensus related to priorities and requirements, and develop inclusive solutions.Established and fostered good working relationships with business partners, stakeholder groups and fellow team members. Show less

Bellevue, Wa

Effectively ensured team met the required service levels set for the division by monitoring workloads and mail volumes. Partnered with Business Analyst to create and implement reporting for managers to monitor employees work and efficiency.Developed and presented PowerPoint presentations monthly to the management team regarding processing trends and processing accuracy.Identified error trends in processes and implement updated procedures. Identified inefficiencies in workflow… Show more Effectively ensured team met the required service levels set for the division by monitoring workloads and mail volumes. Partnered with Business Analyst to create and implement reporting for managers to monitor employees work and efficiency.Developed and presented PowerPoint presentations monthly to the management team regarding processing trends and processing accuracy.Identified error trends in processes and implement updated procedures. Identified inefficiencies in workflow processes and recommended process improvements to management.Trained new employees on workflow and procedures. Provided refresher training for current employees. Show less

Bellevue, Wa

Consistently monitored employees' performance on a weekly and monthly basis. Established employee work expectations to ensure that they understood how their function affected the company's success.Administered a team of Customer Service Representatives through a heavy increase in business volumes without any diminish in service levels.Coached and mentored several e,employees to higher positions within the company.Coordinated employee training with continued… Show more Consistently monitored employees' performance on a weekly and monthly basis. Established employee work expectations to ensure that they understood how their function affected the company's success.Administered a team of Customer Service Representatives through a heavy increase in business volumes without any diminish in service levels.Coached and mentored several e,employees to higher positions within the company.Coordinated employee training with continued development.Supervised 15 employees, including hiring, performance reviews, discipline, and coaching. Show less

Bellevue, Wa

Directly assisted in the implementation of improved workflow system. Conducted workflow analysis and made improvement suggestions to management.Assisted Unit Managers with workflow or procedural issues as well as agents with policy requests via telephone or written correspondence.Supported the Compliance team with conducting regular audits.Analyzed new and existing work methods for possible improvements.

Mercer Island, Washington

Reviewed and analyzed new and existing work methods and workflows and submitted suggestions to management. Partnered with IT and other functional areas to implement workflow changes to Underwriting Administrative System.Authored and reviewed policies and procedures for the company.Efficiently analyzed process improvements and implemented changes. Coordinated approval of new and revised forms.Supported service area training to ensure employees were up to date on all… Show more Reviewed and analyzed new and existing work methods and workflows and submitted suggestions to management. Partnered with IT and other functional areas to implement workflow changes to Underwriting Administrative System.Authored and reviewed policies and procedures for the company.Efficiently analyzed process improvements and implemented changes. Coordinated approval of new and revised forms.Supported service area training to ensure employees were up to date on all processes.Assisted with the development of the company's agency force so that our new agents were able to submit applications with minimal issues. Show less

Mercer Island, Wa

Oversaw department workflow through analysis of reporting and assigned work as appropriate. Assisted agents and policy owners by telephone and written correspondence with policy requests.Trained new employees on departmental functions.Assisted with the merging of two mail service areas.

Fort Hood, Texas

Directed and supervised a staff of seven personnel accountable for the administration area of the company, training area and supply unit• Coordinated maintenance and security of the companies weapons• Managed maintenance and serviceability of five vehicles• Proficiently mentored and coached all new personnel on company policies and procedures as well as two personnel on training management

25Th Infantry Division, Schofield Barracks, Hawaii

Bachelor Of Arts (Ba), Business Administration, Management And Operations, 3.49

Associate Of Arts And Sciences (Aas), Mathematics

Education record