Michael Johnson Email & Phone Number

Birmingham, AL, US

Birmingham, Alabama, United States

• Conduct data analysis, product mapping and client interviews to assess data requirements for software utilization.
• Create data maps and transaction workflow documents that show exactly how every field will be converted.
• Perform tests to ensure new, customized software meets customer specific needs.
• Coordinate and conduct readiness reviews to ensure conversion is proceeding correctly.
• Train customers on new systems and procedures.
• Translate client requirements to technical specifications and then explain these concepts to customer groups

Birmingham, Alabama, United States

• Captures/documents specific and accurate information; learn subjects thoroughly and in detail;completes work with thoroughness; supplies appropriate details when requested; maintains organizedfiles; maintains data.
• Designs information organization, accessibility, and security to create databases based on users’ needsusing available database management software; develop procedures and schedules to maintain andupdate databases.
• Identifies common problems with current work designs with some assistance; collaborates with othersto specify requirements for new work designs; modifies or adjusts existing work methods, processes, andflows to resolve.
• Specify the facts, research, and perspectives necessary to make projections; analyze statisticsand qualitative information within specified parameters; research trends and conditions used to makeprojections with.
• Address and resolve issues impacting information systems reporting; develop ways to minimizereport generation and required storage; adjusts existing report formats; create and interpret customizedreports; integrates.

Birmingham, Alabama, United States

• Captures/documents specific and accurate information; learn subjects thoroughly and in detail;completes work with thoroughness; supplies appropriate details when requested; maintains organizedfiles; maintains data.
• Designs information organization, accessibility, and security to create databases based on users’ needsusing available database management software; develop procedures and schedules to maintain andupdate databases.
• Identifies common problems with current work designs with some assistance; collaborates with othersto specify requirements for new work designs; modifies or adjusts existing work methods, processes, andflows to resolve.
• Specify the facts, research, and perspectives necessary to make projections; analyze statisticsand qualitative information within specified parameters; research trends and conditions used to makeprojections with.
• Address and resolve issues impacting information systems reporting; develop ways to minimizereport generation and required storage; adjusts existing report formats; create and interpret customizedreports; integrates.

Birmingham, Alabama, United States

• Local Area Network Support – maintain LAN and perform required duties, such as server installationand configuration, switch and router configurations, daily backup activities, network cabling, andtroubleshooting..
• Software Development and Management – develop and maintain custom-built programs and technicalsolutions using various programs such as Microsoft Office, Visual Basics, and DOS.
• Help Desk Support – provide telephone support for hardware and software related problems to internaland external customers.
• Technical Support – provide hardware and software support to both internal and external customers.Currently support over eighty internal systems and over one hundred external systems.

Birmingham, Alabama, United States

• Local Area Network Support – maintain LAN and perform required duties, such as server installationand configuration, switch and router configurations, daily backup activities, network cabling, andtroubleshooting..
• Software Development and Management – develop and maintain custom-built programs and technicalsolutions using various programs such as Microsoft Office, Visual Basics, and DOS.
• Help Desk Support – provide telephone support for hardware and software related problems to internaland external customers.
• Technical Support – provide hardware and software support to both internal and external customers.Currently support over eighty internal systems and over one hundred external systems.

Birmingham, Alabama, United States

• Assisted customers with concerns regarding services and billing issues.
• Coordinated supply inventory for internal and external customers.
• Distributed incoming and outgoing mail.
• Processed and organized daily financial and statistic reports.
• Performed departmental opening and closing activities.
• Customer Account Management.

Computer Engineering

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Electrical, Electronics And Communications Engineering

Technology Management, Computer/Information Technology Administration And Management