Michael Johnson Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, United States

• Conduct data analysis, product mapping and client interviews to assess data requirements for software utilization.• Create data maps and transaction workflow documents that show exactly how every field will be converted.• Perform tests to ensure new, customized software meets customer specific needs.• Coordinate and conduct readiness reviews to ensure conversion is proceeding correctly.• Train customers on new systems and procedures.• Translate client requirements to technical specifications and then explain these concepts to customer groups• Use strong analytical and problem-solving skills as well as excellent human relations, negotiation and documentation skills.

Birmingham, Alabama, United States

• Captures/documents specific and accurate information; learn subjects thoroughly and in detail;completes work with thoroughness; supplies appropriate details when requested; maintains organizedfiles; maintains data within operating plans to highlight conditions and areas for potential change.• Designs information organization, accessibility, and security to create databases based on users’ needsusing available database management software; develop procedures and schedules to maintain andupdate databases; installs and updates databases• Identifies common problems with current work designs with some assistance; collaborates with othersto specify requirements for new work designs; modifies or adjusts existing work methods, processes, andflows to resolve operations failures, as directed.• Specify the facts, research, and perspectives necessary to make projections; analyze statisticsand qualitative information within specified parameters; research trends and conditions used to makeprojections with guidance from others; assesses the impact of long and short range forecasts on operatingplans.• Address and resolve issues impacting information systems reporting; develop ways to minimizereport generation and required storage; adjusts existing report formats; create and interpret customizedreports; integrates data, information and documents from multiple software programs; write morecomplex report queries; analyze and format data deliverables (e.g., reports, spreadsheets, etc.) toprovide users with meaningful and interpretative information and respond to data requests.

Birmingham, Alabama, United States

• Captures/documents specific and accurate information; learn subjects thoroughly and in detail;completes work with thoroughness; supplies appropriate details when requested; maintains organizedfiles; maintains data within operating plans to highlight conditions and areas for potential change.• Designs information organization, accessibility, and security to create databases based on users’ needsusing available database management software; develop procedures and schedules to maintain andupdate databases; installs and updates databases• Identifies common problems with current work designs with some assistance; collaborates with othersto specify requirements for new work designs; modifies or adjusts existing work methods, processes, andflows to resolve operations failures, as directed.• Specify the facts, research, and perspectives necessary to make projections; analyze statisticsand qualitative information within specified parameters; research trends and conditions used to makeprojections with guidance from others; assesses the impact of long and short range forecasts on operatingplans.• Address and resolve issues impacting information systems reporting; develop ways to minimizereport generation and required storage; adjusts existing report formats; create and interpret customizedreports; integrates data, information and documents from multiple software programs; write morecomplex report queries; analyze and format data deliverables (e.g., reports, spreadsheets, etc.) toprovide users with meaningful and interpretable information and respond to data requests.

Birmingham, Alabama, United States

• Local Area Network Support – maintain LAN and perform required duties, such as server installationand configuration, switch and router configurations, daily backup activities, network cabling, andtroubleshooting. Currently, support eight servers.• Software Development and Management – develop and maintain custom-built programs and technicalsolutions using various programs such as Microsoft Office, Visual Basics, and DOS.• Help Desk Support – provide telephone support for hardware and software related problems to internaland external customers.• Technical Support – provide hardware and software support to both internal and external customers.Currently support over eighty internal systems and over one hundred external systems.

Birmingham, Alabama, United States

• Local Area Network Support – maintain LAN and perform required duties, such as server installationand configuration, switch and router configurations, daily backup activities, network cabling, andtroubleshooting. Currently, support eight servers.• Software Development and Management – develop and maintain custom-built programs and technicalsolutions using various programs such as Microsoft Office, Visual Basics, and DOS.• Help Desk Support – provide telephone support for hardware and software related problems to internaland external customers.• Technical Support – provide hardware and software support to both internal and external customers.Currently support over eighty internal systems and over one hundred external systems.

Birmingham, Alabama, United States

• Assisted customers with concerns regarding services and billing issues.• Coordinated supply inventory for internal and external customers.• Distributed incoming and outgoing mail.• Processed and organized daily financial and statistic reports.• Performed departmental opening and closing activities.• Customer Account Management.• Data Entry.• United Parcel Service Employee of the Month

Computer Engineering

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Electrical, Electronics And Communications Engineering

Technology Management, Computer/Information Technology Administration And Management