I provide IT Governance and Assurance services to clients, which included delivering the following services, among others:• Conducting IT Governance and Compliance reviews• Performing Technology Risk Assessments and Revenue Assurance Services• Conducting IS Audits and Financial Statement Audits using CAAT tools such as IDEA• Reviewing and benchmarking IT policies and procedures against the COBIT Framework• Reviewing and benchmarking Information Security Policies against leading practices, including ISO 27001/2• Testing General IT Controls and IT Application controls• Reviewing Disaster Recovery and Business Continuity plans

 Provide user support on the Finacle Core and Treasury Application GUI and UNIX environment.  Carryout the End of Day process on Finacle Core and Finacle Treasury.  Ensure timely and complete communication to the client with regard to the status of an incident and the respective management process, Respond to inquiries regarding data and computer security, policies and procedures. Utilize investigative techniques to identify, research, resolve and follow-up on problems, referring appropriate issues to Head, Support Services.  Provide and ensure system support for all incoming calls pertaining to WAN, LAN, application operating systems Ensure all issues are being resolved immediately: Liaise with vendors on support and maintenance.  Install and maintain application software and Hardware on users System.  Perform regular security monitoring to identify any possible intrusions making use of the Tripwire, Sophos, Solarwinds and Alien-Vault devices and applications.  Improve processes and policies in support of organizational goals. Implement departmental policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.  Educate users where necessary on the Finacle Treasury Application. Maintain data center environmental and monitoring equipment.  Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.  Management of IT inventory and logs.

 Educate users where necessary. User support: LAN connectivity, hardware resource troubleshooting. Create / manage new & existing user profiles on exchange mail/active directory, Globus. Day to Day operations of IT department to ensure the system is up for daily transactions. Follow up users to ensure complete authorizations of all postings. Carry out maintenance on systems at the instance of the user the system /printer/router/ switch is visited for troubleshooting and carry out the necessary repairs. Maintain all network infrastructures (LAN, WAN). Ensure IT Policies are established and implemented. Management of IT inventory and logs. Support of trading platforms such as Bloomberg, Reuters and Scripless Security Settlement System. Support regulatory/customer’s reports generation and submission. Monitor and manage the system servers. Created a BYOD (Bring Your Own Device) Policy, implemented Jan.2015.

 Planning data flows for a new or revised database. Mapping out the 'conceptual design' for a planned database in outline. Working with different software such as ELASTIX, KNOWLEDGE TREE, OPEN ERP and so on. Controlling access permissions and privileges. Establishing the needs of users. Training users on the use of the LINUX Platform. Meeting users' access requirements and resolving their problems. Commissioning and installing new applications. Working closely with IT project managers and business management team. Maintaining computer networks. Web Design using HTML, CSS and JOOMLA.  LAN and WAN audits of different companies.

 Lectured students on the basics of computer hardware, software and networking (A+ and N+). Re-structuring of the Local Area Network (LAN) and troubleshooting. Assembling and installation of computers and peripherals. Repairs and maintenance of computer systems. Installation, configuration and implementation of a Cisco switch and router as well as windows servers.