• Directed daily business operations, including supervising assistant managers and hourly staff and providing customer service and problem resolution.• Oversaw and analyzed budget and profit & loss statements. • Developed new business opportunities. • Implemented corporate business strategies while maintaining compliance with company policies, procedures, and standards. • Hired, developed, trained, and disciplined staff while actively taking steps to improve employee morale and instill knowledge of company history, culture, identity, goals, and service expectations to team. • Employee succession planning • Supervised assistant managers and hourly staff, including hiring, scheduling, and developing team members and conducting regular performance appraisals.

• Manages recruits, on boards, trains, develops and provides succession planning for the staff in the store in partnership with the Store Manager • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions • Assists the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment• Takes action within department to maximize sales through joint operational and commercial focus to obtain a highest level of profitability • Proactively ensures team has knowledge on all product, campaign, promotion, display guidelines and merchandise information • Ensures garment presentation, garment level and visual standards within the department are presented according to H&M's expectations • Plans and coordinates together with the visual team all activities concerning campaigns, promotions and sales activities in his/her department• Effectively schedules the staff within the department according to the needs and restrictions of the business and adjusts hours as necessary to reach store and SPH goals • Works with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability • Responsible for knowledge and completion of cash office operational functions • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety • May be assigned overall store responsibility in absence of Store Manager• Maintains high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point• Accurate recording of sales and worked hour figures

Active Store Manager for six months while handling a new stores daily operations. Sales, stock, and extensive financial responsibilities.