♦ Work closely with the Building Manager, set, and maintain security procedures as set out in the assignment instructions and deliver a consistent Security service, in line with Health and Safety, environmental, and legislative requirements.Main achievements and responsibilities:▪ Improved financial efficiency of procedures by reviewing and updating policies, resulting in 20% annual saving.▪ Overseeing and management of staff members across multiple locations.▪ Organising, structuring and allocating tasks to ensure efficient and effective use of resources within the team.▪ Prioritise workloads, proficiently delegate tasks to ensure completion within time, budget and to an accepted standard▪ Providing feedback and maintaining excellent communication within the various site teams.▪ Maintain a close working relationship with all tenants to ensure delivering safe and efficient KPI’s.▪ Responsible for the deployment of the security team by being involved in hiring and training procedures.

♦ Supporting the Management Team in the smooth and efficient running of the Security Service.Main Duties and Responsibilities:▪ Maintaining good working relationships and close liaison with General Managers, site personnel and clients.▪ Contractors requirements understanding and providing solutions to achieve the customers’ objectives.▪ Managed marketing costs reduction and business growth through repeat use and recommendations to others bybuilding good relationships with service providers and contractors.▪ Improved overall customer satisfaction by being honest and good listener.▪ Responsible for personnel under my direct supervision and ensuring that all staff wear correct uniform, appropriatepersonal protective equipment and are regularly briefed.▪ Planning and Preparing weekly staff rota, carry out regular Welfare check calls, and updating SOP.▪ Coordinating maintenance staff to ensure the safety of building and security systems.

♦ Ensured that employees, visitors, and clients are received in a professional manner and all reception areas operate a high quality service. Main duties and responsibilities:▪ Provide a first-class customer service by greeting and welcoming visitors.▪ Supervised main entrance and exit points, checking and monitoring visitors’ activity using a nationwide database.▪ Support and work closely with the onsite security team and be involved in handling site security matters such asissuing access control passes.▪ Writing incident and shift reports with confidence.

♦ Provided training and supervision to door supervisors to increase productivity and service quality.Main duties and responsibilities:▪ Supervised main entrance and exist points to ensure safety and security at all times.▪ Provide exceptional customer service by greeting and welcoming visitors.▪ Planning and preparing staff training and weekly rota to optimize efficiency.▪ Managed the operations team and ensured that all shifts are covered to meet the business needs.▪ Building a good working relationship with both Door Supervisors and the Management of the venue.

♦ Working as part of a team to create a safe environment and ensure that all areas are covered by security.Main duties and responsibilities:▪ Supervised main entrance and exist points to ensure safety and security at all times.▪ Maintain a positive working relationship with the management of the venue.▪ Set, monitor, and continually seek to improve customer service standards.

♦ Managing the guest expectations and maintaining high levels of hotel security.Main duties and responsibilities:▪ General Reception duties including greeting, checking in and out guests in line with Brand Standards.▪ Booking customer reservations and answering telephone queries promptly.▪ Completion of night audits and security observations.▪ Responsible for guest welfare on an evening by maintaining high levels of hotel security at all times.▪ Responsible for all health and safety compliance and respond accordingly to emergencies and incidents including firealarms.