Michael Jones Email and Phone Number

Greet customers and help them with seating, hand out menus, assist customers with placing to go orders, barback duties, bus tables, run food and drink orders.

Assigned to IL, IN and WI regions.Main focuses include 1. Converting minimum of 3 sales leads into qualified appointments per week along with performing 250 outbound activities per week between emails and calls to customers and prospective customers.2. Create and infuse sound sales analytics and process within organization3. Ignite and invest in high-performance company culture initiatives4. Monitor and increase sales pipeline (current sales pipeline at $8 million value in 2024)

- Take incoming phone calls from customers wanting to place food orders- Input order details into system- Take credit card payment information over the phone- Process incoming faxes from orders submitted online.

Responsible for making B2B cold calls on behalf of our clients. Did prospecting calls to get phone demo appointments scheduled on behalf of our clients. Responsible for making 160 outbound calls per day.

•Remotely managed over 50 Mazda dealerships in the gulf region for Mazda Customer Engage (MCE)•Assisted in the development of each dealerships involvement in the program through constant communication•Successfully contributed substantial revenue, over $50,000 per quarter, to one of Concentrix’s top 10 global clients (Mazda)•Further developed teamwork and communication skills remotely with customers and in the office with colleagues•Developed positive relationships with Honda and Mazda service manager clients as well as outside territory reps working for Honda and Mazda•Collected and analyzed quantitative reporting data from client marketing campaigns to gain insight into effectiveness•Successfully utilized collected data to develop future marketing campaign initiatives•Provided reporting to our dealership clients showing revenue and ROI gained from direct mail and email marketing campaigns they participated in through Honda and Mazda marketing programs•Ensured brand identity for Honda and Mazda was represented in all marketing campaigns deployed for our dealerships •Maintained positive and effective relationships with clients, including Mazda territory / field representatives •Maintained the accurate flow of information between clients and key account stakeholders•Provided guidance and mentorship to less senior team members. Trained newer employees on various internal company processes.•Documented notes and updated records on various internal Excel file documents•Tracked and exceeded internal employee KPI’s including making a minimum of 300 outbound calls per month and hitting assigned sales goals for promoting direct mail campaigns to dealerships •Provided consultative phone calls with dealership clients to devise marketing plans to help drive in more business from their direct mail and email communications with us featuring service coupon offers