-Sales, setup, configuration, deployment, and ongoing routine maintenance of multiple Linux-based open source FreePBX/Asterisk VOIP phone systems for local clients around Birmingham, AL-Utilizes Amazon Web Services for hosted network and compute workloads including VPCs, subnets, security groups, EC2, EFS storage, and SQL database resources.-Provision and install various Yealink/Cisco desktop and wireless phone hardware.-Linux OS administration including patches, updates, release upgrades, and advanced system firewalls.-Establish SIP trunking services (Twilio), phone number ports, toll-free, fax, text messaging, extensions, interactive voice response (IVR), chat, and unified communication portals (UCP)-24-hour availability to customers for timely support ticket resolution including on-site troubleshooting and diagnosis.-Develop custom node.js utilities for monitoring and reporting server, network, SIP trunk, and remote extension statuses to real-time CloudWatch Dashboards.

-Administered and negotiated contracts with all varieties of new and already existing vendors.-Oversaw payer audits and achieved an astounding perfect outcome (zero recoupment) with Alabama Medicaid Agency.-Established and routinely revised company policies, corporate compliance plans, code of conduct, and fraud awareness education. Greeted and hosted unannounced compliance officials from Federal, State & local authorities and gracefully welcomed feedback.-Delegated responsibilities and oversaw daily operations of the business including licensing, provider credentialing, accreditations, warehousing, financial reportings, inventorying, billing, accounting, payroll, business analytics, marketing, and human resources.-Maintained ongoing familiarity with changes in healthcare policies and practices on a national, state, and local level.-Participated in various national and state associations, buying alliances, and attended industry-related education conferences.

Oversaw the daily operations of the business including all patient services, supply chain, human resources, billing and referrals.

Managed all collections of insurance company/patient invoice balances.