Michael Joseph Email & Phone Number

Troy, Michigan, United States

Madison Heights, Michigan, United States

Conducted thorough analysis and interpretation of customer purchase orders, meticulously validating requirements to facilitate seamless workflow execution. Facilitated cross-departmental communication to ensure accuracy and availability of pricing. Shipping, and inventory. Utilized project management software to capture and oversee high-priority orders for efficient monitoring and processing.

Rochester, Michigan, United States

Facilitated the acquisition and organization of patient medical records in response to official requests from diverse entities including law offices, the State of Michigan, and individual patients. Managed patient payment transactions efficiently, both via telephone and utilizing an online payment platform. Engineered an optimized medical record workflow resulting in the processing of over 600 requests within a month’s timeframe, showcasing exceptional efficiency and productivity.

Macomb, Michigan, United States

Delivered exceptional customer service by consistently fostering positive customer relationships and ensuring customer satisfaction. Clarified customer requests, forwarded product information, and answered questions to support sales operations. Demonstrated strong time management skills by efficiently handling a high volume of customer inquiries while maintaining a high level of accuracy and attention to detail. Proactively initiated the invoice process to streamline sales operations and provide comprehensive support to the office staff.

Rochester Hills, Michigan, United States

Demonstrated exceptional communication skills by effectively addressing customer inquiries and resolving issues in a timely and empathetic manner. Displayed empathy and understanding when handling customer complaints, ensuring their concerns were acknowledged and resolved with utmost care. Collaborated seamlessly with cross-department teams to assist customers with related inquiries as well as to obtain the correct information. Answered phone calls and emails to assist current and new customers with plant care issues, inventory questions, and return policy inquiries.