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Michael Miller, Acs is listed as Influencer | Change Management | Prosci® Certified | People Leader & Development | Continuous Improvement | LSS Black Belt | Consultant at American Electric Power, a company with 8946 employees, based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Michael Miller, Acs.
Michael Miller, Acs previously worked as Organizational Change Leader at American Electric Power and Sr. Consultant, Change Management at Fusion Alliance. Michael Miller, Acs holds Bachelor Of Arts - Ba, Orgainizational Communication from Ohio University.
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Performance-focused change and transformational leader accomplished in change management, people leadership & development, and continuous improvement. Recognized for optimizing front and back office operations, capturing significant cost savings, and creating sustainable value for both the business and customers.Seasoned executor with an entrepreneurial spirit; Firm believer in creating exceptional experiences every day; Ultimate employee engagement ambassador; I’m as equally comfortable in recommending changes as I am in executing them… and sticking around to make sure they stick.I spend my days making sure our business units and leaders have the data driven insights they need to deliver effortless experiences for our customers and employees. And, I actively support our joint effort to be the best in the industry - all through executing innovative ways to improve service, customer loyalty, and cost savings.Things I’m good at: idea generation, presenting/public speaking, employee development, improving processes, 360-relationship building, morale boosting, root cause problem solving, energizing employee engagement, asking questions, applied analytics, developing, launching, and expanding new company competencies, creativity + collaboration + culture + conversations.Extensive credentials: Change practitioner - Prosci certification | Lean Six Sigma Black Belt | Kaizen certification | Weber Foundational Coaching certification.
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A career timeline built from the work history available for this profile.
Columbus, Ohio, United States
Member of program leadership team executing a multi-year transformation of our customer information system. Accountable for planning and delivering the overall change management body of work... from the strategy to the tactical...including stakeholder engagement & communication, operational readiness, and training.
Columbus, Ohio Metropolitan Area
Client - American Electric PowerAnticipate, plan and lead OCM work efforts, including strategic change, technology adoption, and organizational redesign: scope identification, project planning and execution. Apply OCM experience in developing and applying change enablement techniques and methods around leadership and change vision and metrics, executive.
Columbus, Ohio Area
Drive continuous improvement in customer retention, loyalty, and behavior via insight analysis, interpretation, and communication.Enhance data transparency and improve leader knowledge on performance analytics, applied speech analytics, holistic data analysis, desktop analytics, and performance dashboards.Strengthen the root cause problem-solving process.
Columbus, Ohio Area
Operationalized the organizational change management (OCM) competency across 5,000+ employees, supporting project/program delivery/execution and enabling the enterprise to realize targeted improvements from change efforts.Owned the initiative from end-to-end, including current state analysis of change management offering; build and leadership of a.
Columbus, Ohio Area
Recognized as a top-level contributor, actively leveraging and sharing broad-based expertise in business and systems processes, including management, change management, continuous improvement, engagement, and strategy development.Represented Retirement Plans Operations on growth strategy initiatives: led migration of 100+ third-party administrators to new.
Columbus, Ohio Area
Organizational Change Management - Practitioner.Focused on people side of change so the organization would realize intended benefit(s) of change efforts.Managed portfolio of change for key stakeholder groups enabling a proactive approach to managing change activities and implementation dates. Led development and implementation of change plans. Developed.
Columbus, Ohio Area
Managed Western and TPA Contact Centers - incoming and outbound call center and back office processing.Customer Relationship Management.Oversaw technical and customer service responsibilities for Western Third-Party Administrator operations, representing $25+ billion in assets.Reduced processing labor costs +60% by analyzing administrator operations and.
Columbus, Ohio Area
Managed South Central and Western Service Teams - incoming and outbound call center and back office processing.Customer Relationship Management.Ensured client expectations were met through regular evaluations of team structure and roles.Facilitated productive workflows by providing guidance on daily procedures, including plan maintenance, suspense.
Other employees you can reach at aep.com. View company contacts for 8946 employees →
Carol Doss
Colleague at American Electric Power
Waco, Texas, United States, United States
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Michael Ginaven
Colleague at American Electric Power
Galloway, Ohio, United States, United States
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Tina Whitecotton
Colleague at American Electric Power
St Clairsville, Ohio, United States, United States
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Paul Richardson
Colleague at American Electric Power
Steubenville, Ohio, United States, United States
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Michelle Richardson
Colleague at American Electric Power
Columbus, Ohio Metropolitan Area, United States
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TR
Timothy Rogers
Colleague at American Electric Power
Salem, Virginia, United States, United States
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MC
Mike Carlson
Colleague at American Electric Power
Bridgman, Michigan, United States, United States
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Ryan Dael
Colleague at American Electric Power
Newport, Rhode Island, United States, United States
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JS
Jon Sammel
Colleague at American Electric Power
Weirton, West Virginia, United States, United States
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BR
Bob Rambo
Colleague at American Electric Power
Leipsic, Ohio, United States, United States
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Quick answers generated from the profile data available on this page.
Michael Miller, Acs works for American Electric Power.
Michael Miller, Acs is listed as Influencer | Change Management | Prosci® Certified | People Leader & Development | Continuous Improvement | LSS Black Belt | Consultant at American Electric Power.
Michael Miller, Acs is based in Columbus, Ohio Metropolitan Area, United States while working with American Electric Power.
Michael Miller, Acs has worked for American Electric Power, Fusion Alliance, Nationwide, and Nationwide Financial.
Michael Miller, Acs's colleagues at American Electric Power include Carol Doss, Michael Ginaven, Tina Whitecotton, Paul Richardson, and Michelle Richardson.
You can use AeroLeads to view verified contact signals for Michael Miller, Acs at American Electric Power, including work email, phone, and LinkedIn data when available.
Michael Miller, Acs holds Bachelor Of Arts - Ba, Orgainizational Communication from Ohio University.
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