Vp Customer Experience
Current
Sep 2021 - Present
AeroLeads people directory · profile
Michael Joyce Email & Phone Number
VP Customer Experience
at
Celona
2 work emails found
@google.com
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Who is Michael Joyce? Overview
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Quick answer
Michael Joyce is listed as VP Customer Experience at Celona, based in Santa Clara, California, United States. AeroLeads shows a work email signal at google.com and a matched LinkedIn profile for Michael Joyce.
Michael Joyce previously worked as Technical Program Manager, Network Deployments / Edge Capacity at Google and Director Consulting Systems Engineering at Ruckus Wireless.
Company email context
Email format at Celona
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{first}{last}@google.com
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AeroLeads found 2 current-domain work email signals for Michael Joyce. Compare company email patterns before reaching out.
Profile bio
About Michael Joyce
Technically inclined, creative thinker, and hands-on leader, offering a can-do startup mentality with years of diverse experience in a mixture of roles; leading and motivating technology specialists to provide a high-level of products and services.-Skilled at building strategic business relationships with key internal/external organizations to guarantee customer acquisition, success and retention, and organizational productivity-Capable of conceptualizing and implementing plans to ensure technical activities are accomplished in a rapid and successful manner.-Effective at communicating and collaborating in a cross functional fashion enabling timely completion of tasks efficiently.-Strong believer is building close relationships with my team and customers; trust is paramount.
Listed skills include Wireless, Wireless Networking, Cisco Technologies, Wlan, and 13 others.
Current workplace
Michael Joyce's current company
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9 roles
Michael Joyce work experience
A career timeline built from the work history available for this profile.
Technical Program Manager, Network Deployments / Edge Capacity
Nov 2015 - Sep 2021
Director Consulting Systems Engineering
Corporate System Engineering - Lead a team of high-caliber Consulting Engineers and Solution Architects responsible for design and validation of network architectures and deployment scenarios for strategic accounts.-Internally referred to as the ‘Black Ops’ team which tackles the most complex deployments environments; harsh and challenging RF environments, mobile core integration, and network validation. - Only team within Ruckus which is routinely leveraged for their in-depth knowledge (strong points and limitations) of products to drive technical designs and/or resolve field issues. - Supported WW account teams with onsite and remote Proof of Concept (PoC) support for prerelease hardware and software.- Responsible for driving worldwide field requirements to a cross functional group of technical and business stakeholder.
May 2011 - Oct 2015
Support Manager (Americas)
- Responsible for managing a customer support engineering team covering the Americas. - Managed the overall post sales customer relationship and effectively resolved all customer problems while ensuring the highest level of customer satisfaction.- Provided customer feedback and related information to Eng/PLM teams as new features request into the product development cycle.- Escalation point for any WW customer issues which reached a critical stage or gained executive staff visibility. - Active team participation in troubleshooting and resolving complex technical issues.
Feb 2008 - May 2011
Sales Engineer / Tme (Hybrid Role)
Tropos Networks
- Pre-sales customer presentations - Customer preliminary mesh deployment designs- Co-optimized customer public safety network of 1,100 nodes to meet/exceed service level agreements.- Worked with channel partners / resellers for support & technical sales tools.- Competitive testing with TME to emphasize any weakness in competition product offerings.- Assisted Engineering with performance and feature testing when available.
Mar 2007 - Feb 2008
Mesh Dev Test
Previously with Airespace•Built and maintain Wireless BU outdoor mesh test network.•Assist in maintaining Wireless BU indoor alpha network.•Support escalation team on mesh specific customer issues.•Outdoor/Indoor OEM partner testing.•Create and implement test cases for Mesh features on Wireless LAN Controllers.•Feature test Cisco Wireless Network Management System (WCS)•Performance & scaling testing for IOS based WLSM, AP-WDS, & WLSE systems.
Jan 2005 - Mar 2007
Nt Systems Administrator (It)
Jan 2003 - Dec 2003
Network System Engineer (It)
Onerev Inc
Jan 2001 - Dec 2003
Software Test Engineer
Cisco Systems
Jan 1998 - Dec 2001
FAQ
Frequently asked questions about Michael Joyce
Quick answers generated from the profile data available on this page.
What company does Michael Joyce work for?
Michael Joyce works for Celona.
What is Michael Joyce's role at Celona?
Michael Joyce is listed as VP Customer Experience at Celona.
What is Michael Joyce's email address?
AeroLeads has found 2 work email signals at @google.com for Michael Joyce at Celona.
Where is Michael Joyce based?
Michael Joyce is based in Santa Clara, California, United States while working with Celona.
What companies has Michael Joyce worked for?
Michael Joyce has worked for Celona, Google, Ruckus Wireless, Tropos Networks, and Cisco Systems.
How can I contact Michael Joyce?
You can use AeroLeads to view verified contact signals for Michael Joyce at Celona, including work email, phone, and LinkedIn data when available.
What skills is Michael Joyce known for?
Michael Joyce is listed with skills including Wireless, Wireless Networking, Cisco Technologies, Wlan, Ieee 802.11, Testing, Network Design, and Ruckus Wireless.
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