Corporate System Engineering - Lead a team of high-caliber Consulting Engineers and Solution Architects responsible for design and validation of network architectures and deployment scenarios for strategic accounts.-Internally referred to as the ‘Black Ops’ team which tackles the most complex deployments environments; harsh and challenging RF environments, mobile core integration, and network validation. - Only team within Ruckus which is routinely leveraged for their in-depth knowledge (strong points and limitations) of products to drive technical designs and/or resolve field issues. - Supported WW account teams with onsite and remote Proof of Concept (PoC) support for prerelease hardware and software.- Responsible for driving worldwide field requirements to a cross functional group of technical and business stakeholder.

- Responsible for managing a customer support engineering team covering the Americas. - Managed the overall post sales customer relationship and effectively resolved all customer problems while ensuring the highest level of customer satisfaction.- Provided customer feedback and related information to Eng/PLM teams as new features request into the product development cycle.- Escalation point for any WW customer issues which reached a critical stage or gained executive staff visibility. - Active team participation in troubleshooting and resolving complex technical issues.

- Pre-sales customer presentations - Customer preliminary mesh deployment designs- Co-optimized customer public safety network of 1,100 nodes to meet/exceed service level agreements.- Worked with channel partners / resellers for support & technical sales tools.- Competitive testing with TME to emphasize any weakness in competition product offerings.- Assisted Engineering with performance and feature testing when available.

Previously with Airespace•Built and maintain Wireless BU outdoor mesh test network.•Assist in maintaining Wireless BU indoor alpha network.•Support escalation team on mesh specific customer issues.•Outdoor/Indoor OEM partner testing.•Create and implement test cases for Mesh features on Wireless LAN Controllers.•Feature test Cisco Wireless Network Management System (WCS)•Performance & scaling testing for IOS based WLSM, AP-WDS, & WLSE systems.