Provide worldwide technical support for all Allied Telesis switching and networking products Respond to customer inquiries via phone, email, and Salesforce ticketing systemProvide immediate technical assistance to users experiencing critical network outagesTroubleshoot access and quality of service issues on Layer 2 and 3 hardware platforms Configured, set-up, and recreated customer networks in a lab environmentProvided reports, network research, and recommendations to customers and managementDeveloped training presentations, troubleshooting guides, and how-to manuals

Supervise 9 engineers in 24 x 7 network operations centerMonitor the US Army Reserve Command Cisco routers, switches, and other networking devicesResponding to escalation requests from remote locations and junior engineers Deliver daily status reports to US Army Reserve Developed trending and analysis reports to identify deficiencies and provide solutions

Work in the Client Service center. Support the wing with LAN and PC issues.

Provide worldwide technical support for all Allied Telesis switching and networking products Respond to customer inquiries via phone, email, and Salesforce ticketing systemProvide immediate technical assistance to users experiencing critical network outagesTroubleshoot access and quality of service issues on Layer 2 and 3 hardware platforms Configured, set-up, and recreated customer networks in a lab environmentProvided reports, network research, and recommendations to customers and managementDeveloped training presentations, troubleshooting guides, and how-to manuals

Provided Layer 1, 2, and 3, Tier II network support for customer data networks Familiar with the Nortel and Lucent Frame Relay, ATM , and Private IP networks Provide technical assistance daily to customers and network operation centers Used network sniffers and protocol analyzers to analyze customer and network traffic Became familiar with routing protocols BGP and EIGRPPerformed Cisco router maintenance and upgrades on Cisco 2600, 2800, 3600, and 6509 devicesApplied configuration, verified setup, and installed Cisco Wireless Access Points Used CiscoView to monitor and upgrade router and switches

Performed test & turn-up, moves, adds and changes on Cisco routers and switches.Became familiar with the Cisco 2600, 3600, and 7200 series routers.Worked with project managers and network engineers on service requests to ensure timely installations and changes.

Lead network engineer providing Tier I/II/III technical support to the AT&T/Citicorp teamResolved complex network issues on the Newbridge/Alcatel network Researched network patterns to improve network performance and efficiencyManaged shift schedules, resolved conflicts, and wrote employee performance reviews

Acquired hands on knowledge of telecomm equipment and test gear to include: DXC's, M13 Multiplexers, channel banks, CSU/DSU's, and the Fireberd 6000. Assisted NOC personnel in troubleshooting of voice routing and data network issues. Installed and maintained CPE equipment such as routers, CSU's, and channel banks.Interface directly with customer, equipment vendors, and other maintenance personnel during trouble resolution or scheduled service installation.

Setup and maintained telecommunications circuits for space vehicle missions.Tested established circuits to ensure quality.Used Protocol Analyzers and BERT testing equipment to troubleshoot circuit issues.Developed training plans and procedures for new equipment being installed.